Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a premier partner to the world’s greatest live events, venues, and brands. Operating a network of 450 venues worldwide and hosting over 20,000 events annually, Legends Global entertains approximately 165 million guests each year. The company offers a fully integrated suite of premium services, including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking, all delivered through a white-label approach that keeps their partners front and center. Known for its culture of respect, ambitious thinking, collaboration, and bold action, Legends Global is committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. The organization prides itself on fostering a winning environment where success is earned collectively by its unified team.
The role of Food and Beverage Banquet Supervisor is a full-time, hourly, non-exempt position reporting directly to the Food and Beverage Manager. This role is vital to ensuring that food service events run smoothly and meet the highest standards of guest satisfaction. The Banquet Supervisor leads banquet servers, including part-time, regular, and temporary staff, ensuring that all service aspects adhere to established guest relations policies. Responsibilities include assisting in pre-event planning, scheduling, staffing, and monitoring services during the event, and managing post-event duties including consumption tracking and staff feedback. The supervisor interacts professionally with guests, manages concerns and complaints, and steps in to perform server and bartender duties when necessary to maintain top-quality service.
In addition to operational duties, the Banquet Supervisor plays a critical supervisory role by leading teams during assigned shifts, assisting in hiring, training, performance appraisal, and disciplinary actions in collaboration with Human Resources. This position also involves coordinating with other departments such as the Executive Chef, kitchen staff, operations crews, catering sales teams, and housekeeping to ensure seamless event execution. The role demands strong organizational skills, the ability to handle multiple projects under pressure, and excellent interpersonal skills to maintain positive relationships with guests, employees, and vendors. A background in catering services and terminology is essential, coupled with computer proficiency in Microsoft Office products like Word, Outlook, and Excel.
Legends Global offers a competitive salary reflecting the candidate’s experience and provides a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The position requires flexible availability to work nights, weekends, holidays, and additional hours as needed. Physical demands include the ability to stand for long periods, lift and carry up to 25 pounds, maintain stamina in a fast-paced environment, and perform repetitive tasks that involve eye-hand coordination. This dynamic position is based at the Wilmington Convention Center and offers an exciting opportunity to be part of a world-class team dedicated to exceptional hospitality and event management.
The role of Food and Beverage Banquet Supervisor is a full-time, hourly, non-exempt position reporting directly to the Food and Beverage Manager. This role is vital to ensuring that food service events run smoothly and meet the highest standards of guest satisfaction. The Banquet Supervisor leads banquet servers, including part-time, regular, and temporary staff, ensuring that all service aspects adhere to established guest relations policies. Responsibilities include assisting in pre-event planning, scheduling, staffing, and monitoring services during the event, and managing post-event duties including consumption tracking and staff feedback. The supervisor interacts professionally with guests, manages concerns and complaints, and steps in to perform server and bartender duties when necessary to maintain top-quality service.
In addition to operational duties, the Banquet Supervisor plays a critical supervisory role by leading teams during assigned shifts, assisting in hiring, training, performance appraisal, and disciplinary actions in collaboration with Human Resources. This position also involves coordinating with other departments such as the Executive Chef, kitchen staff, operations crews, catering sales teams, and housekeeping to ensure seamless event execution. The role demands strong organizational skills, the ability to handle multiple projects under pressure, and excellent interpersonal skills to maintain positive relationships with guests, employees, and vendors. A background in catering services and terminology is essential, coupled with computer proficiency in Microsoft Office products like Word, Outlook, and Excel.
Legends Global offers a competitive salary reflecting the candidate’s experience and provides a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The position requires flexible availability to work nights, weekends, holidays, and additional hours as needed. Physical demands include the ability to stand for long periods, lift and carry up to 25 pounds, maintain stamina in a fast-paced environment, and perform repetitive tasks that involve eye-hand coordination. This dynamic position is based at the Wilmington Convention Center and offers an exciting opportunity to be part of a world-class team dedicated to exceptional hospitality and event management.
Job Requirements
- High school diploma or GED
- Minimum of 1 year’s work experience as a supervisor in a similar environment
- Thorough knowledge of catering services and terminology
- Ability to prioritize multiple projects and meet strict deadlines
- Ability to work under minimal supervision
- Excellent guest service and interpersonal skills
- Ability to work in a fast-paced environment, maintain physical stamina and proper mental attitude
- Ability to deal effectively with guests, management, employees and outside vendors while working under pressure
- Proficiency with Microsoft Office Products, including Word, Outlook and Excel
- Available to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours as needed
- Ability to acquire Serv Safe Allergan, Serv Safe Alcohol, and Food Handler’s Certifications within 6 months of employment
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in a similar food and beverage environment
- Thorough knowledge of catering services and terminology
- Ability to prioritize multiple projects and meet deadlines
- Ability to work under minimal supervision
- Excellent guest service and interpersonal skills
- Ability to maintain physical stamina in a fast-paced environment
- Ability to effectively handle guests, management, employees, and vendors under pressure
- Proficiency with Microsoft Office products including Word, Outlook, and Excel
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to acquire Serv Safe Allergan, Serv Safe Alcohol, and Food Handler’s Certifications within 6 months
Job Duties
- Assist in the development of pre-event plans regarding service arrangements, staff levels, and equipment
- Consult with the Executive Chef on banquet event orders
- Conduct pre-function meetings to brief staff on event details
- Oversee event set-ups according to client specifications
- Inspect function spaces for cleanliness and organization
- Manage guest and employee concerns and complaints
- Observe and ensure quality service during events
- Take orders, expedite products, and serve guests as needed
- Maintain consumption sheets for each event
- Ensure completion of closing duties and paperwork
- Provide feedback on staff performance
- Notify Food and Beverage Manager of irregularities
- Maintain relationships with other facility staff
- Perform server and bartender duties as required
- Document and report low product supplies
- Assist with inventory counts and controls
- Organize and maintain Food and Beverage equipment
- Initiate opening and closing procedures to secure areas
- Assist in developing standard operating procedures and staff training
- Participate in event planning meetings
- Foster a cooperative and productive working environment
- Lead and direct servers, bartenders, and related staff during shifts
- Assist in interviewing, hiring, training, appraising, rewarding, and disciplining employees
- Assume Food and Beverage Manager responsibilities in their absence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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