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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee wellness initiatives
Job Description
The hiring establishment is a reputable hotel known for its commitment to outstanding guest experiences and high standards of service within the hospitality industry. This hotel specializes in hosting a variety of events ranging from elegant dinners to large-scale special occasions, positioning itself as a premier destination for banquet services. Known for its sophisticated event spaces and attentive staff, the hotel prides itself on creating memorable moments for all guests through meticulous planning, exceptional customer service, and seamless event execution. Employment with this hotel typically offers a structured and supportive environment where employees can grow professionally while contributing to high-quality... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in banquet or event supervision preferred
- excellent communication skills
- strong organizational and leadership abilities
- ability to handle multiple tasks and work under pressure
- proficiency in English
- willingness to work flexible hours including evenings, weekends, and holidays
- successful completion of background and drug test
- ability to work effectively in a team environment
- basic computer skills
Job Qualifications
- excellent organizational skills and attention to detail
- ability to read, write and communicate effectively in the English language
- ability to lead and manage banquets and special events
- maintain composure and objectivity when under pressure
- possess excellent communication skills interacting effectively with staff, guests, and other departments
- work with and understand reports and financial information
- ability to learn hotel computer software programs
- maintain a warm, friendly, professional demeanor and strong sense of confidentiality
- approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner
- strong communication skills to train and motivate employees
- strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule
Job Duties
- provide guidance and direction to banquet staff throughout the duration of scheduled events ensuring exceptional customer service and guest satisfaction
- provide training opportunities, mentorship, and guidance to banquet staff
- create a positive work environment by encouraging teamwork amongst employees
- collaborate with managers, directors, and banquet staff to ensure a successful event outcome
- attend weekly BEO meetings and provide feedback as needed
- assist staff with the setup and breakdown of the banquet area
- assist in coordinating employee and event schedules
- maintain departmental procedures and policies
- manage inventory of supplies
- prepare accurate event reports
- closely monitor guests and anticipate their needs
- be aware of guest’s allergies and relay them to the kitchen staff before catering is prepared
- maintain a high level of cleanliness and awareness of sanitary practices
- proactively handle guest complaints and seek solutions to resolve issues
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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