Job Overview
Compensation
Hourly
Range $24.00 - $26.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan
Job Description
The hiring company is a well-established hospitality venue specializing in banquet and event services, likely operating within a hotel or dedicated event space. Known for its commitment to exceptional service and attention to detail, the establishment prides itself on creating memorable experiences for its guests through a comprehensive range of food and beverage offerings and professional event management. Catering to a diverse clientele, including weddings, corporate functions, and social gatherings, the company continuously strives to uphold high standards of quality and customer satisfaction. With a focus on teamwork and operational excellence, the company provides a dynamic and supportive work environment for its employees, encouraging growth and professional development within the hospitality industry.
The Banquet Supervisor role is a critical position within the banquet department, designed for an experienced professional who can effectively oversee operations and ensure seamless execution of events. This full-time position involves supervising banquet staff, scheduling and training employees, managing event setups, and maintaining high standards of service throughout each function. The Banquet Supervisor acts as a liaison between various departments such as Catering, Sales, Kitchen, and Banquet teams to ensure consistent communication and flawless event delivery. This role further involves operational responsibilities such as processing payroll, handling billing for banquet events, and managing inventories, including weekly food and beverage ordering and month-end stock counts.
An ideal candidate will demonstrate strong leadership qualities, exceptional organizational skills, and the ability to manage multiple tasks simultaneously. The position requires attending pre-function meetings to understand client expectations and translating those into detailed instructions to the banquet staff. Ensuring compliance with company service protocols and maintaining guest satisfaction throughout the event are fundamental aspects of the role. Additionally, the Banquet Supervisor is expected to resolve guest complaints promptly and professionally and may also take on the role of Manager on Duty at other food and beverage outlets when demand in the banquet department is low.
The role demands flexibility in scheduling, often requiring work during nights, weekends, and holidays, reflecting the needs of the hospitality environment. Candidates should have a minimum of one year of experience in banquet supervision or related roles, preferably within high-volume banquet or hotel settings. A thorough understanding of food preparation, sanitation standards, and basic bar operations is essential. The supervisor must be comfortable operating equipment such as coffee machines, hot boxes, soda dispensers, and beer taps, contributing to the overall smooth functioning of banquet events.
In summary, this Banquet Supervisor role offers a challenging and rewarding opportunity for hospitality professionals aiming to advance their careers in event management and banquet services. With a focus on guest satisfaction, team management, and operational excellence, the position plays a vital role in delivering high-quality service and ensuring the success of every event held at the venue.
The Banquet Supervisor role is a critical position within the banquet department, designed for an experienced professional who can effectively oversee operations and ensure seamless execution of events. This full-time position involves supervising banquet staff, scheduling and training employees, managing event setups, and maintaining high standards of service throughout each function. The Banquet Supervisor acts as a liaison between various departments such as Catering, Sales, Kitchen, and Banquet teams to ensure consistent communication and flawless event delivery. This role further involves operational responsibilities such as processing payroll, handling billing for banquet events, and managing inventories, including weekly food and beverage ordering and month-end stock counts.
An ideal candidate will demonstrate strong leadership qualities, exceptional organizational skills, and the ability to manage multiple tasks simultaneously. The position requires attending pre-function meetings to understand client expectations and translating those into detailed instructions to the banquet staff. Ensuring compliance with company service protocols and maintaining guest satisfaction throughout the event are fundamental aspects of the role. Additionally, the Banquet Supervisor is expected to resolve guest complaints promptly and professionally and may also take on the role of Manager on Duty at other food and beverage outlets when demand in the banquet department is low.
The role demands flexibility in scheduling, often requiring work during nights, weekends, and holidays, reflecting the needs of the hospitality environment. Candidates should have a minimum of one year of experience in banquet supervision or related roles, preferably within high-volume banquet or hotel settings. A thorough understanding of food preparation, sanitation standards, and basic bar operations is essential. The supervisor must be comfortable operating equipment such as coffee machines, hot boxes, soda dispensers, and beer taps, contributing to the overall smooth functioning of banquet events.
In summary, this Banquet Supervisor role offers a challenging and rewarding opportunity for hospitality professionals aiming to advance their careers in event management and banquet services. With a focus on guest satisfaction, team management, and operational excellence, the position plays a vital role in delivering high-quality service and ensuring the success of every event held at the venue.
Job Requirements
- Minimum 1 year experience working as banquet captain or banquet supervisor preferably in high volume banquet or hotel environment
- Ability to work flexible schedule including nights weekends and holidays
- Must be able to perform multiple tasks and prioritize efficiently
- Excellent communication skills both verbal and written
- Strong attention to detail and ability to handle multiple tasks at once
- Ability to communicate effectively with guests coworkers and management
- Strong guest service skills and ability to resolve guest issues or complaints
- Understanding of food food ingredients food preparation methods proper food storage sanitation requirements and basic bar terminology
- Ability to operate coffee machine hot box soda dispensers beer taps and related equipment
Job Qualifications
- Minimum 1 year experience working as banquet captain or banquet supervisor preferably in high volume banquet or hotel environment
- Excellent communication skills both verbal and written
- Strong attention to detail and ability to handle multiple tasks at once
- Experience developing and training employees including assistant banquet manager
- Ability to communicate effectively with guests coworkers and management
- Strong guest service skills and ability to resolve guest issues or complaints
- Understanding of food food ingredients food preparation methods proper food storage sanitation requirements and basic bar terminology
- Ability to operate coffee machine hot box soda dispensers beer taps and related equipment
- Combined 3 plus years previous hotel or food and beverage service experience preferred
Job Duties
- Interview hire and train and resolve service issues
- Oversee the setup of function rooms including placement of linens silver china and glassware
- Visually inspect event space and equipment prior to functions for cleanliness proper inventory and setup
- Supervise cleanup of function room and proper breakdown and storage of equipment
- Enter billing information to generate final guest checks and post all banquet checks at end of day
- Assist with processing payroll including calculating hours worked and gratuity distribution
- Check staff attendance adjust and reassign staffing to provide quality service during functions
- Maximize guest satisfaction on every level
- Attend prefunction meetings with clients and guests to understand expectations
- Conduct prefunction meetings with service staff
- Ensure service protocol is followed by staff
- Guide timing of guest experience
- Resolve guest complaints
- Supervise and manage staff including scheduling and training
- Maintain constant communication with catering sales kitchen and banquet department team members
- Complete weekly food and beverage ordering
- Conduct monthend inventory and post in timely fashion
- Assign duties to banquet staff and supporting banquet captains
- Act as manager on duty at other f and b outlets when demands in banquet department are low
- Perform other related duties assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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