Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $64,000.00 - $86,000.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its dedication to delivering exceptional guest experiences across its diverse portfolio of brands. Among these brands is JW Marriott, a luxury segment that represents refined service and elegant accommodations in prime destinations around the world. Emphasizing a culture where associates are valued and empowered, JW Marriott fosters an environment of camaraderie, professional growth, and holistic well-being. The company believes that the happiness and fulfillment of its employees directly translate into outstanding service for its guests, a philosophy encapsulated in the brand's signature "The JW Treatment™." Marriott International prides itself on diversity and inclusion, actively creating equal employment opportunities and cultivating a workplace where unique backgrounds and perspectives thrive.

The role of Kitchen Manager at Marriott Hotels, including the luxury JW Marriott properties, is a vital position responsible for the dynamic and efficient operation of the kitchen. This leadership role combines hands-on culinary expertise with strong managerial skills to oversee all food-related functions, ensure high-quality food production, and maintain sanitation and safety standards. The Kitchen Manager not only directs daily kitchen activities but also plays a crucial part in cultivating employee development, motivating staff, and enhancing both guest and employee satisfaction within the culinary department.

The Kitchen Manager's responsibilities extend beyond operational tasks to include inspiring the team through exemplary leadership and communication. This role requires a deep understanding of culinary standards, procurement processes, budgeting, and compliance with food safety regulations. The Kitchen Manager collaborates closely with the Executive Chef and other kitchen personnel, estimating production needs and participating in menu development to deliver an outstanding dining experience. The role also demands meticulous attention to detail in food presentation, product quality, and inventory management.

Exceptional customer service is at the heart of the Kitchen Manager’s objectives. They are expected to set a positive example in guest relations, manage daily operations to meet customer expectations, and empower their team to exceed standards consistently. The Kitchen Manager is also responsible for handling guest feedback and complaints effectively, ensuring continuous improvement in service delivery.

Employee management and human resource activities form an integral part of the role. The Kitchen Manager identifies development needs, coaches and mentors staff, participates in performance appraisals, and fosters an open, respectful, and productive work environment. This commitment to people-centric leadership is aligned with Marriott's broader values of integrity, fairness, and inclusivity.

Working as a Kitchen Manager at Marriott Hotels offers a career opportunity within a respected global hospitality brand. The position involves challenging yet rewarding work where one leads a diverse team, contributes to global hospitality standards, and supports the legacy of a company founded on quality and service excellence. This role suits culinary professionals who seek to grow within a luxury hotel environment that prioritizes both personal and professional development while delivering unforgettable experiences to guests around the world.

Job Requirements

  • High school diploma or GED
  • 4 years experience in culinary or related food service field
  • OR 2-year degree in Culinary Arts or related major
  • 2 years experience in culinary or food and beverage operations
  • Ability to lead and manage kitchen staff
  • Knowledge of food safety standards
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or GED with 4 years culinary or food and beverage experience
  • OR 2-year degree in Culinary Arts or related field with 2 years experience
  • Strong culinary skills and knowledge of food preparation
  • Ability to manage and lead kitchen staff effectively
  • Knowledge of food safety and sanitation standards
  • Excellent interpersonal and communication skills
  • Experience with budgeting and inventory management
  • Ability to handle guest complaints professionally
  • Leadership skills to motivate and develop staff
  • Proficiency in scheduling and labor management systems
  • Capability to maintain high food quality and presentation standards

Job Duties

  • Manage kitchen shift operations ensuring compliance with food and beverage policies
  • Estimate daily production needs and communicate with kitchen staff
  • Assist Executive Chef with kitchen operations and food preparation
  • Prepare and cook various food types regularly or for special functions
  • Develop new culinary ideas, presentations, and food displays
  • Maintain purchasing, receiving, and food storage standards
  • Ensure compliance with food handling and sanitation standards
  • Perform duties of kitchen managers and employees as necessary
  • Recognize superior quality products and presentations
  • Ensure compliance with all applicable laws and regulations
  • Follow proper food handling and temperature guidelines
  • Operate and maintain kitchen equipment reporting malfunctions
  • Check quality of raw and cooked food
  • Supervise and coordinate activities of cooks and food preparation workers
  • Lead shifts by personally preparing food items
  • Use interpersonal skills to lead, influence, and encourage staff
  • Foster trust, respect, and cooperation among team members
  • Serve as a role model demonstrating appropriate behaviors
  • Maintain employee productivity levels
  • Communicate performance expectations
  • Recognize successful performance and achieve desired results
  • Provide exceptional customer service and manage day-to-day operations
  • Set positive examples for guest relations
  • Empower employees in customer service
  • Interact with guests for feedback
  • Handle guest complaints
  • Achieve and exceed performance and budget goals
  • Develop work plans and prioritize tasks
  • Use Labor Management System for scheduling and tracking
  • Train employees in safety procedures
  • Identify developmental needs and coach staff
  • Assist employees in understanding guest needs
  • Participate in employee appraisals
  • Communicate with supervisors and coworkers
  • Analyze information to solve problems
  • Attend relevant meetings

Job Criteria

Experience

Mid Level (3-7 years)


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