Banquet Set-up Supervisor

Choice Hotels International, Inc is a globally recognized lodging franchisor known for its extensive portfolio of more than 7,400 hotels and over 625,000 rooms across 45 countries and territories. As a leader in the midscale and extended stay market and a competitive challenger in the upscale segment, Choice Hotels features 22 unique brands that cater to a diverse range of travelers' needs. These brands span from full-service upper upscale properties to midscale, extended stay, and economy options. The company is dedicated to delivering exceptional hospitality and value to both franchise owners and guests, supported by their award-winning Choice Privileges loyalty program and co-branded credit cards. These initiatives offer members easy access to rewards nights and personalized benefits, enhancing guest engagement and loyalty. Choice Hotels places a high value on its cultural principles, which include welcoming and respecting everyone, being bold and quick in action, listening attentively, fostering curiosity, and demonstrating integrity. These values contribute significantly to the company’s ongoing growth, loyalty, and hospitality spirit, shaping the work environment and customer experience.

The Banquet Supervisor position within Choice Hotels involves supervising and assisting with the setup and breakdown of meetings, conventions, and banquets in accordance with event orders and specific customer requirements. This role is essential in ensuring the highest level of customer satisfaction by expertly managing event logistics and coordinating with multiple departments such as sales, food and beverage, and maintenance. Responsibilities include managing professional and courteous interactions with customers to foster repeat business, maintaining banquet and event order documentation, and overseeing the cleanliness, setup, and storage of banquet furniture and equipment. The Banquet Supervisor is also responsible for maintaining banquet department equipment, including audio-visual and sound systems, ensuring proper use and inventory management. Furthermore, this role requires the training and orientation of new employees, prioritizing work assignments, and providing feedback on performance to support staff development. The Banquet Supervisor must uphold Choice’s standards for genuine hospitality, exceeding guest expectations, resolving issues empathetically, and ensuring a seamless service experience in a fast-paced hospitality environment that operates continuously. This position requires strong organization skills, excellent verbal communication, and physical ability to manage various tasks including lifting, setting up, and maneuvering heavy equipment, with an emphasis on safety and operational excellence. Choice Hotels values diversity and equal employment opportunities, maintaining a drug-free workplace, and adhering to legal employment verification processes. This role is vital in sustaining the company’s reputation for quality service and operational efficiency in their managed hotels portfolio, which includes premier brands like Radisson Blu, Radisson, and Country Inn & Suites by Radisson.