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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Choice Hotels International, Inc is a globally recognized lodging franchisor known for its extensive portfolio of more than 7,400 hotels and over 625,000 rooms across 45 countries and territories. As a leader in the midscale and extended stay market and a competitive challenger in the upscale segment, Choice Hotels features 22 unique brands that cater to a diverse range of travelers' needs. These brands span from full-service upper upscale properties to midscale, extended stay, and economy options. The company is dedicated to delivering exceptional hospitality and value to both franchise owners and guests, supported by their award-winning Choice Privileges loyalty... Show More
Job Requirements
- ability to lift up to 25 pounds constantly up to 50 pounds frequently and up to 100 pounds occasionally
- ability to maneuver up to 150 pounds occasionally for short periods
- able to set up and take down tables chairs stages and other banquet meeting fixtures
- ability to push and pull carts weighing up to 200 pounds
- ability to stand for extended periods constantly
- strong organization skills
- strong verbal communication skills
- ability to read and interpret detailed banquet and event orders
- ability to read and interpret instructions
- availability to work flexible shifts including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- previous experience in banquet or event supervision preferred
- strong organizational and multitasking skills
- excellent verbal communication abilities
- ability to read and interpret detailed banquet and event orders
- proficiency in handling banquet AV and sound equipment
- ability to train and lead a team effectively
- customer service orientation with ability to resolve guest issues promptly
Job Duties
- supervise and assist in setup and breakdown of meetings conventions and banquets based on event orders and customer needs
- maximize customer satisfaction by executing detailed instructions for assigned events
- establish professional and courteous rapport with customers to encourage repeat business
- coordinate servicing of special customer requirements through other departments and external sources
- monitor and maintain customer comfort by managing environmental factors such as lighting temperature maintenance and sanitation
- participate in the upkeep and accuracy of the Banquet and Event Order (BEO) book
- attend BEO meetings with sales banquet and food and beverage teams to ensure comprehensive understanding of upcoming events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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