Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
Job Description
HHM Hotels is a distinguished hospitality management company known for its unwavering commitment to excellence, guest satisfaction, and sustainable practices. Managing a portfolio of hotels and resorts, HHM Hotels focuses on creating memorable experiences for guests through exceptional service, thoughtful amenities, and well-maintained facilities. The company operates with core values that emphasize people as their greatest capability, a heart that serves, a commitment to excellence, agility in operations, and a strong sense of ownership. These values drive the organizational culture and contribute to HHM Hotels’ reputation as a leader in the hospitality industry.
The Banquet Set Up role at HHM Hotels offers an exciting opportunity for individuals passionate about hospitality and event services. This role plays a critical part in ensuring that meeting rooms and event spaces within the hotel settings are impeccably prepared for banquets, conferences, and various social or corporate gatherings. The position involves setting up meeting rooms according to specific banquet event order forms and documents to meet guest expectations and maintain high standards of service and sustainability. Employees in this role are responsible for the safe transportation of heavy and bulky items such as staging, tables, chairs, and dance floors, utilizing proper equipment to safeguard both themselves and the items.
Furthermore, the Banquet Set Up staff are key to maintaining cleanliness and organization in event spaces, breaking down setups efficiently after events conclude, and returning equipment and items to storage areas in an orderly fashion. A significant aspect of the role involves responding promptly to guest requests for service, accommodating last-minute changes in room setups, and assisting guests with information about the hotel’s other services or locations. Handling guest complaints courteously or escalating them to supervisors when necessary reflects the company’s dedication to guest satisfaction.
The working environment for this role demands physical endurance as the job includes standing for extended periods, walking, bending, lifting up to 50 pounds, pushing, kneeling, and crouching. The schedule may vary with shifts on holidays, weekends, and alternate times, ensuring flexible coverage to meet event needs. HHM Hotels promotes a culture of safety, requiring employees to follow OSHA and MSDS standards diligently, wear appropriate protective equipment, and practice safe work habits to foster a secure and healthy workplace.
Employees aspiring to grow within the organization have a clear path to advancement, starting as a Banquet Server, progressing to Banquet Captain, and eventually reaching the role of Banquet Manager. This career path underscores the company’s commitment to nurturing talent and offering professional development opportunities within the hospitality industry. HHM Hotels welcomes candidates with a high school diploma or equivalent, along with prior experience in banquet setup or customer service, though these are preferred rather than mandatory.
Joining HHM Hotels as a Banquet Set Up team member means becoming part of a company that values its people immensely, encourages excellence at every level, and cultivates a nimble, responsive approach to service. The role is vital in creating flawless experiences that leave lasting impressions on guests attending events, making it a rewarding position within the vibrant hospitality landscape managed by HHM Hotels.
The Banquet Set Up role at HHM Hotels offers an exciting opportunity for individuals passionate about hospitality and event services. This role plays a critical part in ensuring that meeting rooms and event spaces within the hotel settings are impeccably prepared for banquets, conferences, and various social or corporate gatherings. The position involves setting up meeting rooms according to specific banquet event order forms and documents to meet guest expectations and maintain high standards of service and sustainability. Employees in this role are responsible for the safe transportation of heavy and bulky items such as staging, tables, chairs, and dance floors, utilizing proper equipment to safeguard both themselves and the items.
Furthermore, the Banquet Set Up staff are key to maintaining cleanliness and organization in event spaces, breaking down setups efficiently after events conclude, and returning equipment and items to storage areas in an orderly fashion. A significant aspect of the role involves responding promptly to guest requests for service, accommodating last-minute changes in room setups, and assisting guests with information about the hotel’s other services or locations. Handling guest complaints courteously or escalating them to supervisors when necessary reflects the company’s dedication to guest satisfaction.
The working environment for this role demands physical endurance as the job includes standing for extended periods, walking, bending, lifting up to 50 pounds, pushing, kneeling, and crouching. The schedule may vary with shifts on holidays, weekends, and alternate times, ensuring flexible coverage to meet event needs. HHM Hotels promotes a culture of safety, requiring employees to follow OSHA and MSDS standards diligently, wear appropriate protective equipment, and practice safe work habits to foster a secure and healthy workplace.
Employees aspiring to grow within the organization have a clear path to advancement, starting as a Banquet Server, progressing to Banquet Captain, and eventually reaching the role of Banquet Manager. This career path underscores the company’s commitment to nurturing talent and offering professional development opportunities within the hospitality industry. HHM Hotels welcomes candidates with a high school diploma or equivalent, along with prior experience in banquet setup or customer service, though these are preferred rather than mandatory.
Joining HHM Hotels as a Banquet Set Up team member means becoming part of a company that values its people immensely, encourages excellence at every level, and cultivates a nimble, responsive approach to service. The role is vital in creating flawless experiences that leave lasting impressions on guests attending events, making it a rewarding position within the vibrant hospitality landscape managed by HHM Hotels.
Job Requirements
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Duties
- Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
- Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel
- Handle guest complaints personally or if necessary seek assistance from supervisor
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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