Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Our company is a leading hospitality provider specializing in event and meeting services within a prominent hotel setting. We are dedicated to delivering exceptional service and memorable experiences for our guests through professional meeting room setups and banquet services. Our commitment to sustainability and guest satisfaction places us at the forefront of the hospitality industry, offering career growth opportunities and a supportive work environment. We take pride in maintaining the highest standards, ensuring that every event is flawlessly executed to meet and exceed client expectations.
The role of Meeting Room Setup and Service Specialist is pivotal in ensuring that meeting rooms are prepared and maintained according to established banquet event order forms and guest service standards. This position involves setting up and breaking down meeting spaces, transporting heavy and awkward items safely, and maintaining cleanliness and presentation standards. It requires a hands-on approach and a keen attention to detail to guarantee that meeting rooms are always guest-ready and accurately arranged according to each event's specifications. The role also includes responding promptly to guest requests, addressing any service-related issues, and collaborating effectively with the banquet team to ensure seamless event execution.
Working as part of a team, the Meeting Room Setup and Service Specialist has the opportunity to grow within the banquet department, with potential advancement to Banquet Server, Banquet Captain, and ultimately Banquet Manager. The position demands flexibility, physical stamina, and a safety-first mindset, as it involves handling various physical tasks such as lifting, pushing, and bending. Our work environment embraces a culture that values people, service excellence, adaptability, and ownership, making it an ideal place for motivated individuals seeking a career in hospitality and event management.
This is a dynamic role with a variable work schedule that includes alternate shifts, holidays, and weekends to meet the needs of our events calendar. Our team members are expected to uphold workplace safety protocols including the use of protective equipment and adherence to OSHA and MSDS standards. We foster an environment where every employee is empowered to contribute to the overall guest experience and the hotel’s sustained success. Candidates with previous banquet, setup, or customer service experience are preferred, though we support training and development to help all staff members excel. Join us and be part of a team that believes in "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It."
The role of Meeting Room Setup and Service Specialist is pivotal in ensuring that meeting rooms are prepared and maintained according to established banquet event order forms and guest service standards. This position involves setting up and breaking down meeting spaces, transporting heavy and awkward items safely, and maintaining cleanliness and presentation standards. It requires a hands-on approach and a keen attention to detail to guarantee that meeting rooms are always guest-ready and accurately arranged according to each event's specifications. The role also includes responding promptly to guest requests, addressing any service-related issues, and collaborating effectively with the banquet team to ensure seamless event execution.
Working as part of a team, the Meeting Room Setup and Service Specialist has the opportunity to grow within the banquet department, with potential advancement to Banquet Server, Banquet Captain, and ultimately Banquet Manager. The position demands flexibility, physical stamina, and a safety-first mindset, as it involves handling various physical tasks such as lifting, pushing, and bending. Our work environment embraces a culture that values people, service excellence, adaptability, and ownership, making it an ideal place for motivated individuals seeking a career in hospitality and event management.
This is a dynamic role with a variable work schedule that includes alternate shifts, holidays, and weekends to meet the needs of our events calendar. Our team members are expected to uphold workplace safety protocols including the use of protective equipment and adherence to OSHA and MSDS standards. We foster an environment where every employee is empowered to contribute to the overall guest experience and the hotel’s sustained success. Candidates with previous banquet, setup, or customer service experience are preferred, though we support training and development to help all staff members excel. Join us and be part of a team that believes in "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It."
Job Requirements
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Duties
- Set up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
- Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel
- Handle guest complaints personally or if necessary seek assistance from supervisor
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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