Banquet Server - On Call

The Peninsula Chicago is a distinguished luxury hotel renowned for its commitment to providing an exceptional guest experience through impeccable service and attention to detail. As a member of the esteemed Five Star Five Diamond brand, the hotel upholds the highest standards of elegance, comfort, and hospitality. Located in the heart of Chicago, The Peninsula Chicago offers world-class amenities, exquisite dining options, and a sophisticated atmosphere that attracts both leisure and business travelers from around the globe. The hotel’s banquet team plays a vital role in delivering memorable events and celebrations, ensuring that every guest encounter reflects the brand’s prestigious reputation and dedication to excellence.

The On-Call Server position within the Banquet team at The Peninsula Chicago is an exciting opportunity to join a high-profile and fast-paced environment where professionalism and guest satisfaction are paramount. This role is designed for individuals who thrive under pressure, possess excellent multitasking abilities, and have a passion for delivering discreet, friendly, and unobtrusive service to a discerning clientele. As an On-Call Server, you will be responsible for executing all service activities in compliance with the hotel’s high standards, including preparation, guest interaction, and follow-through to create a seamless and enjoyable dining experience.

In this role, you will be engaged in greeting and seating guests with warmth and professionalism, ensuring they feel welcomed and valued from the moment they enter the banquet area. You will also perform both pre-service and post-service tasks that are critical to maintaining the smooth flow and presentation of the event. Understanding and accurately implementing the sequence of service is essential, as well as maintaining consistency across all meal periods. Additionally, a comprehensive knowledge of the food and beverage menu, including ingredients, preparation methods, and proper service techniques, is required to confidently explain options to guests, enhancing their overall experience.

The position is ideal for candidates with at least two years of experience in upscale banquet service, possessing a strong foundation in food knowledge and familiarity with beverages such as wines and cocktails. Physical stamina is necessary due to the demands of carrying trays, standing for extended periods, and managing up to 25 pounds of weight balance. Impeccable grooming and presentation are expected to align with the hotel’s luxury standards. The hourly wage for this role is $13.50 plus tips, with benefits including Chicago paid sick and leave days, employee meals, parking discounts, and exclusive discounts on restaurant and spa services. Working at The Peninsula Chicago means being part of a prestigious team dedicated to excellence, where your efforts contribute directly to the brand’s legacy of unparalleled guest service.