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Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

Delaware Park is a renowned entertainment and gaming establishment located in Wilmington, Delaware. Known for its dynamic casino experience coupled with top-notch dining and entertainment options, Delaware Park has established itself as a favorite destination for locals and tourists alike. The venue offers a vibrant atmosphere where guests can enjoy a wide range of gaming activities, live events, and excellent customer service. As part of its commitment to providing an exceptional visitor experience, Delaware Park prioritizes service excellence and a welcoming environment for all patrons. Delaware Park operates within a highly regulated industry, which requires adherence to strict state policies... Show More

Job Requirements

  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery
  • Must possess an ABC Servers card and/or Tips equivalent
  • Act with discretion and maintain confidentiality in handling sensitive information
  • Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park
  • Must be able to walk and stand for at least a full eight (8)-hour shift
  • Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat and grasp as needed
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays
  • Zone assignments covering large areas with long walking distances, work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory
  • Must be able to handle all types of guest related situations
  • relay all guest compliments and complaints to department management

Job Qualifications

  • Must possess an ABC Servers card and/or Tips equivalent
  • Act with discretion and maintain confidentiality in handling sensitive information
  • Ability to handle all types of guest related situations and relay all guest compliments and complaints to department management
  • Knowledgeable about company marketing and promotional events
  • Effective communication skills both written and verbal
  • Professionalism in guest and team interactions

Job Duties

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
  • Displays a courteous and helpful attitude at all times when dealing with the public and builds rewarding relationships
  • Greets guests in a fast, efficient and friendly manner upon arrival to outlet
  • Restocks all items and products in area as needed
  • Monitors alcohol consumption by guests, adhering strictly to Delaware Park policy and Delaware State law
  • Ensures that work area is clean and sanitary in accordance with local, state, and federal health department codes
  • Relays all guest compliments and complaints to food and beverage supervisor, outlet manager, and shift managers
  • Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions
  • Communicates both written and verbal with and promotes positive team member and guest relations
  • Maintains professionalism at all times when working with other team members and/or guests
  • Performs all other duties as assigned

Job Criteria

Experience

No experience required


Job Location

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