Banquet Server (On-Call)

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Job Description

Delaware Park is a renowned entertainment and gaming establishment located in Wilmington, Delaware. Known for its dynamic casino experience coupled with top-notch dining and entertainment options, Delaware Park has established itself as a favorite destination for locals and tourists alike. The venue offers a vibrant atmosphere where guests can enjoy a wide range of gaming activities, live events, and excellent customer service. As part of its commitment to providing an exceptional visitor experience, Delaware Park prioritizes service excellence and a welcoming environment for all patrons. Delaware Park operates within a highly regulated industry, which requires adherence to strict state policies and legal standards, especially concerning alcohol service and guest safety. This ensures a safe and enjoyable experience for every guest who visits the park. The company emphasizes a culture of professionalism, teamwork, and continuous improvement, fostering rewarding relationships not only with customers but also among team members. They provide various opportunities for career growth and development within the hospitality and entertainment sectors, making Delaware Park an employer of choice in the region.

The role being offered is centered on creating a fun-filled, entertaining, and exciting environment in one of Delaware Park's outlets. The position involves ensuring that service excellence is delivered flawlessly, with a strong emphasis on guest interaction and satisfaction. The successful candidate will greet guests efficiently and courteously, restock items as needed, and monitor alcohol consumption strictly in accordance with Delaware Park's policies and Delaware State law. Maintaining cleanliness and sanitation according to local and federal health codes is a must, reinforcing Delaware Park's commitment to safety and guest wellbeing. The role also includes relaying guest feedback, whether compliments or complaints, to the management team promptly, thus ensuring continuous service enhancement. Additionally, the employee is expected to be knowledgeable about company marketing and promotions, actively engaging guests and providing accurate information. Communication skills, both written and verbal, are vital to promote positive relations amongst team members and guests. The job demands professionalism at all times and flexibility to handle a fast-paced, sometimes high-volume environment. This position requires the ability to work varied hours, including evenings, weekends, and holidays, making it well suited for individuals who excel in dynamic service environments. Overall, this role provides an excellent opportunity to contribute to Delaware Park's lasting reputation as a premier entertainment and hospitality provider while gaining valuable experience in customer service and hospitality management.

Job Requirements

Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery
Must possess an ABC Servers card and/or Tips equivalent
Act with discretion and maintain confidentiality in handling sensitive information
Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park
Must be able to walk and stand for at least a full eight (8)-hour shift
Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat and grasp as needed
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays
Zone assignments covering large areas with long walking distances, work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory
Must be able to handle all types of guest related situations
relay all guest compliments and complaints to department management

Job Qualifications

Must possess an ABC Servers card and/or Tips equivalent
Act with discretion and maintain confidentiality in handling sensitive information
Ability to handle all types of guest related situations and relay all guest compliments and complaints to department management
Knowledgeable about company marketing and promotional events
Effective communication skills both written and verbal
Professionalism in guest and team interactions

Job Duties

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
Displays a courteous and helpful attitude at all times when dealing with the public and builds rewarding relationships
Greets guests in a fast, efficient and friendly manner upon arrival to outlet
Restocks all items and products in area as needed
Monitors alcohol consumption by guests, adhering strictly to Delaware Park policy and Delaware State law
Ensures that work area is clean and sanitary in accordance with local, state, and federal health department codes
Relays all guest compliments and complaints to food and beverage supervisor, outlet manager, and shift managers
Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions
Communicates both written and verbal with and promotes positive team member and guest relations
Maintains professionalism at all times when working with other team members and/or guests
Performs all other duties as assigned