Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,424.80 - $35,179.10
Benefits
Eligible to enroll in benefits after 60-day introductory period
Work in a historic and culturally significant location
Opportunity for career growth and promotional opportunities
Flexible and variable working hours including weekends and holidays
Comprehensive training including TIPS certification support
Engage with diverse and international guests
Be part of a renowned and respected hospitality team
Job Description
Elvis Presley Enterprises is the dynamic organization responsible for managing the legacy and operations surrounding one of the most iconic cultural landmarks in the United States, Graceland. Since its public opening in 1982, Graceland has welcomed over 20 million visitors from every state in the U.S. and nearly all corners of the globe, establishing itself as one of the country’s premier tourist destinations. With over 500,000 visitors annually, Graceland is nationally recognized as one of the top five home tours in America and holds the distinguished position as the nation’s second most famous residence after the White House. The estate... Show More
Job Requirements
- High school diploma or equivalent
- Prior server and bartender experience preferred
- TIPS certification required or must obtain within 60 days of hire
- Must hold or obtain ABC License
- Ability to maintain neat and professional appearance according to company standards
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to work effectively in a fast-paced environment
- Ability to work independently with minimal supervision
- Knowledge of different food service styles
Job Qualifications
- High school or equivalent education required
- Prior Server and Bartender experience preferred
- Needs to be TIPS certified or receive certification within 60 days of hire date
- ABC License is required
- All employees must maintain a neat, clean, and well-groomed appearance per company standards
- Good communication skills, both verbal and written
- Exceptional organizational skills
- Ability to handle fast paced business
- Ability to work independently with little or no supervision
- Knowledge of various food service styles including French, Russian, Butler style service
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, standards
- Able to read and understand a BEO with all details and notes
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Maintain positive guest relations at all times
- Be familiar with all hotel services, features and local attractions, activities to respond to guest inquiries accurately
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain complete knowledge of service requirements for assigned function
- Pre-function side work
- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation
- Particular characteristics, description of wines, champagne ordered
- Prices for specified bar selections on cash bars
- Station assignment and table set-up
- Group name, type of function and expected attendance
- Scheduled hours of service
- Special requests, arrangements
- Order of service, traffic flow in room
- Needs to be TIPS certified or receive certification within 60 days of hire date
- Maintain complete knowledge of and strictly abide by state liquor regulations
- Complete pre-function side work as assigned
- Greet guests as they arrive and assist them with seating at tables
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements
- Clear each course following procedures
- Remove all tabletop items, linen and equipment from the function room as designated by function requirements
- Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements
- Complete closing side duties: breakdown all goods as specified
- Clean all equipment as assigned
- Restock items for next service
- Properly store all reusable goods
- Remove all dirty linen and transport to Laundry
- Marry and stock all condiments
- Secure storage areas
- Use Point of Sales and adhere to payment, cash handling and credit policies, procedures
- Assist Banquet Houseman with room set-ups as assigned
Job Location
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