Banquet Server $18/hr

The Edgewater is Madison's premier luxury 4-diamond resort located on the picturesque shores of Lake Mendota. Recognized as Wisconsin Bride magazine's number one location for weddings in the State, The Edgewater combines stunning views, elegant venues, and exceptional hospitality to create unforgettable experiences for its guests. With an emphasis on luxury and personalized service, The Edgewater offers a variety of event spaces and dining options that cater to a diverse clientele including weddings, corporate events, and social gatherings. Its commitment to excellence is reflected in its meticulous attention to detail, premium amenities, and a highly trained staff dedicated to delivering seamless service.

The Banquet Server at The Edgewater plays a vital role in maintaining the resort’s reputation for outstanding guest experiences. This position is responsible for exceeding guest expectations in food and beverage services by providing the highest level of professional and consistent service. Working closely with an integrated team composed of bartenders, hosts, food runners, culinary experts, and management, the Banquet Server ensures the smooth and timely setup of stations and work areas, as well as the efficient serving of food and beverages throughout the event or meal. This role demands a strong teamwork mindset and a proactive approach to support colleagues and enhance operational flow.

Banquet Servers at The Edgewater must adhere to strict grooming and uniform standards and be punctual for their shifts. They are expected to communicate effectively with management and team members, promptly reporting any guest complaints or issues to the Banquet Captain. A thorough understanding of the event menus, food and beverage preparation, and the ability to recommend and upsell items are crucial aspects of the job. The role also involves operating cashier systems, such as Micros, handling payment methods accurately, and upholding legal requirements for alcohol service. Additionally, maintaining cleanliness, restocking equipment, and resetting tables are key responsibilities. Banquet Servers act as ambassadors for The Edgewater, consistently delivering warm, friendly, and professional hospitality to all guests, aiming to exceed expectations with every interaction.

This position requires the ability to manage multiple tasks efficiently under potentially high-pressure event conditions, including plated services, buffet setups, and working lunches. The Banquet Server also provides guidance to Server Assistants or temporary employees, fostering an environment of teamwork and excellent customer service. Continuous learning is encouraged through attendance at training sessions focused on menu updates, service standards, health and safety policies, and overall hotel practices. Candidates should be prepared for the physically demanding nature of the role, which includes standing, walking, and occasional lifting, as well as working evenings, weekends, and occasionally outdoors. Overall, this is a dynamic role perfect for individuals passionate about hospitality, teamwork, and delivering luxury dining experiences in a prestigious resort setting.