Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
The Edgewater is Madison's premier luxury resort, widely recognized as the number one location for weddings in the state of Wisconsin according to Wisconsin Bride magazine. As Madison's only 4-diamond resort property, The Edgewater provides an upscale, elegant setting that combines breathtaking lake views with first-class amenities and impeccable service. Guests choose The Edgewater not only for its outstanding event spaces but also for its dedication to delivering exceptional hospitality experiences. This commitment to excellence has positioned The Edgewater as a leader in the hospitality industry, catering to a discerning clientele seeking memorable dining and event experiences in a sophisticated atmosphere.
The role of Banquet Server at The Edgewater is integral to the seamless execution of banquet events and restaurant service. Banquet Servers play a critical role in exceeding guest expectations in food and beverage by consistently providing professional and attentive service. Supported by a team that may include bartenders, hosts, food runners, culinary staff, and management, Banquet Servers ensure that all food and beverage items are served efficiently and with the highest level of hospitality. This position demands attention to detail, strong communication skills, and a passion for customer service.
A Banquet Server at The Edgewater is responsible for preparing their work area and station, maintaining cleanliness, and effectively coordinating service to ensure an unparalleled guest experience. This role requires the ability to multitask in a fast-paced environment, handle guest inquiries and requests promptly and with courtesy, and maintain knowledge of all menu items and beverage offerings including the ability to sell alcohol responsibly. Additionally, Banquet Servers must verify legal drinking age and uphold the resort's high standards for appearance and grooming.
The position operates in event spaces and restaurant settings and requires availability for evening, weekend, and some outdoor work. Employees must be physically capable of standing, walking, bending, and occasionally lifting up to 30 pounds while sustaining a friendly and professional demeanor throughout their shift. This role also involves teamwork by providing support to colleagues and contributing to a positive workplace culture.
Training sessions and meetings are regularly held to ensure staff are informed of any menu updates, policy changes, and service standards. The Banquet Server plays an active role in guiding guests through menu options, making appropriate recommendations, and resolving any guest issues in a timely manner. Leadership is also an important aspect of the position, as Banquet Servers may be called upon to direct Server Assistants or temporary staff to ensure effective teamwork and smooth service operations.
Overall, The Edgewater offers a dynamic and rewarding work environment for Banquet Servers who are committed to delivering outstanding guest experiences. With a focus on professional development and maintaining high standards of service excellence, Banquet Servers contribute directly to the resort's reputation as a distinguished hospitality destination in Madison.
The role of Banquet Server at The Edgewater is integral to the seamless execution of banquet events and restaurant service. Banquet Servers play a critical role in exceeding guest expectations in food and beverage by consistently providing professional and attentive service. Supported by a team that may include bartenders, hosts, food runners, culinary staff, and management, Banquet Servers ensure that all food and beverage items are served efficiently and with the highest level of hospitality. This position demands attention to detail, strong communication skills, and a passion for customer service.
A Banquet Server at The Edgewater is responsible for preparing their work area and station, maintaining cleanliness, and effectively coordinating service to ensure an unparalleled guest experience. This role requires the ability to multitask in a fast-paced environment, handle guest inquiries and requests promptly and with courtesy, and maintain knowledge of all menu items and beverage offerings including the ability to sell alcohol responsibly. Additionally, Banquet Servers must verify legal drinking age and uphold the resort's high standards for appearance and grooming.
The position operates in event spaces and restaurant settings and requires availability for evening, weekend, and some outdoor work. Employees must be physically capable of standing, walking, bending, and occasionally lifting up to 30 pounds while sustaining a friendly and professional demeanor throughout their shift. This role also involves teamwork by providing support to colleagues and contributing to a positive workplace culture.
Training sessions and meetings are regularly held to ensure staff are informed of any menu updates, policy changes, and service standards. The Banquet Server plays an active role in guiding guests through menu options, making appropriate recommendations, and resolving any guest issues in a timely manner. Leadership is also an important aspect of the position, as Banquet Servers may be called upon to direct Server Assistants or temporary staff to ensure effective teamwork and smooth service operations.
Overall, The Edgewater offers a dynamic and rewarding work environment for Banquet Servers who are committed to delivering outstanding guest experiences. With a focus on professional development and maintaining high standards of service excellence, Banquet Servers contribute directly to the resort's reputation as a distinguished hospitality destination in Madison.
Job Requirements
- high school diploma or equivalent
- previous experience in banquet or food and beverage service preferred
- ability to sell alcohol and knowledge of responsible alcohol service
- ability to stand and walk for extended periods
- ability to lift up to 30 pounds
- availability to work evenings, weekends, and some outdoor events
- excellent communication skills
- ability to maintain grooming and appearance standards
- ability to work effectively in a team environment
- adherence to health and safety regulations
Job Qualifications
- excellent interpersonal skills and a team player attitude
- willingness to learn new concepts and ideas
- ability to communicate effectively, both verbally and in writing
- ability to handle multiple tasks and priorities
- basic knowledge of fine dining and good knowledge of wines/beverages
- interact with all levels of customers and hotel management
- strong customer service skills and the ability to resolve customer issues or complaints
- combined 2+ year's previous hotel and/or food and beverage service (preferred)
Job Duties
- work professionally and represent Wisconsin Bride magazine’s number 1 location for weddings in the State, at Madison’s only Luxury 4-diamond resort property
- report for duty punctually, in full uniform according to appearance and grooming standards
- report to the management team before starting and ending shifts and attend all pre or post event meeting as required by management
- expediently communicate any challenges, guest complaints or requests to the Banquet Captain
- have complete knowledge of the events Restaurant’s food and beverage preparation
- ability to sell alcohol and food items
- able to interact with guests in a friendly/fast manner
- understanding of all cashiering procedures and the handling of all payment methods, including the use of Micros (if applicable)
- maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant
- ability to clear, reset tables and/or restock or maintain stations and equipment including but not limited to, coffee machine, hot box, soda dispenser, bain-maries, beer taps and other related set ups
- check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age
- all guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations
- promote and maintain a positive working relationship at all times with all the Colleagues of The Edgewater
- consistently offer professional, friendly and warm hospitality to all guests
- attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
- ability to guide guest through menu, making suggestions and recommendations in the guests’ interest
- lead and guide the Server Assistants or temp employees (if applicable) ensuring efficient and effective teamwork
- communicate all service requirements to the respective team members in an efficient and effective way
- ensure work areas and stations are kept clean and tidy at all times
- assist guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
- actively participate in and follow all health and safety policies and procedures set out for The Edgewater
- familiar with various types of services- plated, buffet, working lunches, etc.
- promptly removes dishes as guests complete their mean during any meeting or function
- carrying out any miscellaneous duties and responsibilities as requested by management pertaining to total quality service delivered in The Edgewater
- read and understand all of Banquet Event Order details, including start time and beverage requirements
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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