Job Overview

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Employment Type

Part-time
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Diverse work environment

Job Description

W Philadelphia, located at 1439 Chestnut St, Philadelphia, Pennsylvania, is part of the renowned W Hotels brand under Marriott International, a global leader in the hospitality industry. W Hotels is known for its vibrant, modern luxury and innovative approach to the guest experience. The hotel offers a unique blend of style, comfort, and exceptional service, redefining luxury hospitality by catering to a diverse clientele seeking both relaxation and excitement in the heart of Philadelphia. W Philadelphia is not just a hotel; it is an immersive environment where guests can enjoy upscale amenities, cutting-edge design, and a dynamic cultural atmosphere reflective of the city itself.

The role of the Guest Event Expert at W Philadelphia is a crucial position within the Food and Beverage and Culinary category, focusing on delivering exceptional events that exceed the expectations of guests. This part-time, non-management role involves much more than merely serving guests at banquets or events; it centers on creating memorable, unique experiences that enhance the overall event. Guest Event Experts are extensively trained to handle a variety of event execution tasks, ensuring seamless operation from start to finish. They are responsible for all facets of event service, including preparation, material selection, transport, order taking, and guest interaction. Their work significantly shapes the guest experience by ensuring every transactional aspect contributes positively to the event's success.

Working at W Hotels means embracing a culture that revolves around the philosophy of Whatever/Whenever service, which ensures that the passions and needs of the guests are prioritized and met with enthusiasm and precision. The Guest Event Expert must maintain the highest standards of quality and professionalism at all times, including adhering to company procedures, presenting a professional uniform and appearance, and ensuring clear and respectful communication. Given the physical demands of the job, including standing, walking for long periods, and handling objects under 25 pounds without assistance, physical stamina and dedication are essential. This role requires a proactive attitude and the flexibility to perform various reasonable tasks as necessary to maintain smooth event operations and guest satisfaction.

W Philadelphia, as part of Marriott International, promotes an inclusive and diverse work environment, ensuring equal employment opportunities regardless of disability, veteran status, or other protected characteristics. Team members are welcomed into a supportive environment where their diverse cultural backgrounds, talents, and experiences are celebrated and valued, reinforcing a harmonious and creative workplace.

This position is ideal for individuals who are energetic, original, and innovative, with a passion for hospitality and guest service. It offers the chance to be part of a global team, contribute to a dynamic industry, and develop one's professional potential in a world-class hospitality setting. Joining W Hotels means embarking on a career journey where you can perform your best work, fulfill your purpose, be part of an exceptional team, and grow into your best self, all while being part of a brand known for redefining luxury standards worldwide.

Job Requirements

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • no license or certification required
  • ability to stand and walk for extended periods
  • ability to lift and move objects up to 25 pounds without assistance
  • willingness to perform various reasonable tasks as assigned
  • ability to maintain professional appearance and communication

Job Qualifications

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • ability to work in a fast-paced environment
  • strong interpersonal and communication skills
  • ability to perform physical tasks
  • commitment to delivering excellent guest service

Job Duties

  • prepare and select event materials
  • transport event materials
  • take guest orders
  • interact with guests to enhance event experience
  • perform physical tasks such as moving, lifting, pushing objects under 25 pounds
  • follow company guidelines and procedures
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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