Banquet Server

The Westin Jackson, located in the heart of downtown Jackson, Mississippi, offers a blend of inspiration and wellness in a vibrant urban setting. As part of Crescent Hotels & Resorts, this establishment prides itself on delivering exceptional hospitality experiences to both business and leisure travelers. The hotel boasts a prime location within walking distance of key city attractions such as the Mississippi Museum of Art, the Federal Courthouse, the Planetarium, and the historic Thalia Mara Hall music and arts theatre. Additionally, it is conveniently close to major venues like the Jackson Convention Complex and the Mississippi Coliseum, making it a preferred choice for visitors attending events or seeking to explore the culture and arts of the capital city.

Crescent Hotels & Resorts is a community of hospitality professionals who deeply value their associates, recognizing them as the core contributors to the company's success. The organization fosters a supportive and inclusive work environment where employees are encouraged to bring their authentic selves to the workplace. With a commitment to career development, Crescent offers best-in-class learning programs, health and wellness initiatives, and travel discounts that inspire employees’ personal and professional growth. The company's philosophy centers around the belief that every associate belongs, matters, and shines brightly within their career journey.

The role open at The Westin Jackson is within the Food & Beverage Department and focuses on banquet service. This position offers highly competitive wages and a comprehensive benefits package including exceptional health benefits for eligible employees and their families, a 401K matching program, travel and hotel discounts across Crescent and Marriott properties, free meals during shifts, and free parking. The job involves preparing banquet rooms with linens, serviceware, and glassware as per supervisor instructions, attending pre-event briefings, and ensuring the highest standards of service quality are maintained throughout the event. Banquet servers greet guests, respond to their requests with professionalism, serve food and beverages following established procedures, and maintain a pleasant dining experience.

Employees in this role must comply with all state, federal, and corporate regulations concerning alcoholic beverage service, ensure guest satisfaction by replenishing beverages and responding to feedback, and efficiently reset banquet rooms for subsequent events. The position demands reliable attendance and a cooperative spirit, as teamwork and willingness to support co-workers are vital for operational success. Moreover, banquet servers must meet key performance standards centered around customer satisfaction, professional appearance, and adherence to safety and security policies. This ensures a secure and welcoming environment for both guests and staff.

Safety protocols are stringently followed concerning key controls, the handling of heavy objects, use of chemicals, and reporting potential safety hazards. The Westin Jackson and Crescent Hotels & Resorts emphasize a positive guest experience driven by friendly and respectful interactions, the adaptability to change, and the continuous improvement of skills. Prospective employees are informed that while this job description covers the fundamental duties, other related tasks may be assigned, and employment is at-will.

The Westin Jackson and Crescent Hotels & Resorts are equal opportunity employers, encouraging applicants from protected veterans and individuals with disabilities. They are distinct entities separate from Marriott International, with their own hiring policies. Candidates are assured that their employment rights are protected under federal law, as detailed in required federal notices provided by the U.S. Department of Labor. Embracing a culture of care and excellence, The Westin Jackson invites motivated individuals who seek to contribute to a vibrant hospitality team to apply and help create memorable experiences for guests while advancing their own careers.