Banquet Operations Specialist

Sheraton Boston Hotel, part of Marriott International, is a renowned hospitality establishment located in the heart of Boston, Massachusetts. Known for its commitment to excellence and superior guest services, Sheraton Boston offers a premium experience in lodging, dining, and event hosting. Established as a part of the globally respected Marriott International family, Sheraton Boston takes pride in being a welcoming place where guests and associates alike feel a sense of belonging and community. With over 400 communities worldwide, Sheraton embodies the mission to be 'The World's Gathering Place,' celebrated for its engaging experiences and thoughtful service.

At Sheraton Boston, the banquet team plays a critical role in delivering exceptional service to guests attending a variety of events, from corporate functions to social celebrations. The hotel values associates who thrive in a team setting and are passionate about creating meaningful guest experiences. As an equal opportunity employer, Sheraton Boston embraces diversity and inclusion, ensuring all employees have access to opportunities for professional growth and development. This full-time non-management position offers a compensation rate of $32.89 per hour, reflecting the importance of the role in maintaining the high standards Sheraton is known for.

The Banquet Server role at Sheraton Boston is responsible for providing outstanding banquet guest service while ensuring that all events are executed smoothly and in accordance with detailed Banquet Event Orders. The successful candidate will work closely with group coordinators and banquet hosts to confirm event arrangements, manage event setups, and meet specific guest needs. This position requires excellent communication skills, the ability to anticipate guest needs, and a commitment to following safety protocols and company policies.

In this role, the banquet server will review event details to determine proper food service arrangements such as buffets and action stations, addressing any special requirements to ensure guest satisfaction. The role demands physical stamina to perform duties like standing, walking, and moving objects weighing up to 25 pounds. Attention to personal appearance and maintaining professionalism are also essential to uphold Sheraton's reputation.

The position requires adherence to safety procedures, including reporting accidents and unsafe conditions, completing necessary training, and protecting company assets. Strong teamwork skills are vital, as is the ability to maintain confidentiality and demonstrate genuine appreciation to guests. The banquet server should be capable of working in various physical environments, including stairs and confined spaces, while performing duties with integrity and enthusiasm.

Sheraton Boston is committed to fostering a positive work environment where employees can begin their purpose, belong to a supportive global team, and become the best version of themselves. This role offers the opportunity to join a respected brand with a rich history and global presence, ideal for individuals dedicated to hospitality excellence and guest satisfaction.