Banquet Operations Manager - FULL TIME

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Elvis Presley Enterprises is the steward of Graceland, the iconic home of Elvis Presley, which has welcomed over 20 million visitors worldwide since opening to the public in 1982. Graceland is one of the most visited private residences in the United States, second only to the White House, attracting more than 500,000 visitors annually. It stands as a symbol of American culture and history, having been placed on the National Register of Historic Places in 1991 and designated a National Historic Landmark in 2006. Graceland is part of a broad entertainment complex including The Guest House at Graceland and Elvis Presley Memphis, providing a wide range of experiences that celebrate the legacy and music of Elvis Presley. The company prides itself on delivering exceptional Southern hospitality and memorable guest experiences that span all ages, backgrounds, and cultures.

The role offered is a full-time leadership position within the Events Department at The Guest House at Graceland, reporting directly to the Director of Events. This position entails overseeing the banquet operations team across multiple venues including The Guest House at Graceland, Graceland Estate, and Elvis Presley Memphis. The successful candidate will manage daily operations for banquet services, coordinating the work of the banquet leadership team, servers, bartenders, and setup crews. This role involves executing upwards of 600 group events, conventions, and special events annually across more than 80,000 square feet of convention space, including potential off-site catering. The position requires flexible scheduling, with work hours that may include evenings, weekends, and holidays.

The primary responsibilities include maximizing operating income through efficient budget management and revenue enhancement, maintaining high standards of customer satisfaction via constant quality monitoring, and fostering a positive work environment that encourages employee motivation and teamwork. The banquet manager will lead recruitment, training, and performance assessments of staff, implement innovative event setups reflecting current trends, and collaborate closely with catering and convention services to ensure seamless event delivery. As a key leader, this role involves ongoing inspection and maintenance of operational standards, adherence to billing and gratuity procedures, and participation in various departmental meetings and committees to support the overall business objectives.

Candidates applying for this position should possess strong leadership and communication skills, experience managing banquet operations in large venues, and the ability to work under pressure while handling guest relations effectively. A degree in hospitality or business management is advantageous but not required. This role offers a promotional opportunity within a dynamic and historic organization, with eligibility for benefits after a 60-day introductory period. Applicants must be able to pass background checks and drug screenings, aligning with the company’s commitment to a safe and professional workplace environment. This position offers an exciting chance to be part of the continued growth and success of an internationally recognized entertainment destination.

Job Requirements

Must have a minimum of 5 years management experience in banquet industry within large venues
Must have or be able to obtain proper certification in Food Handling and Alcohol Beverage Service
Must be able to work variable and flexible hours including weekends, holidays, and evenings
Ability to lift up to 25 lbs
Ability to stand for long periods, stoop, reach, climb stairs
Must be able to pass background check and pre-employment drug test
Effective communication skills
High school diploma or equivalent
Must be able to work well under high-pressure situations

Job Qualifications

Degree in hospitality or business management is an asset but not required
Minimum of 5 years management experience in banquet operations within large venues
Excellent communication and guest relation skills
Ability to work well in a team environment
Strong planning, organization, and decision-making skills
Ability to handle guest complaints and disputes effectively
Certification in Food Handling and Alcohol Beverage Service or ability to obtain such certification
Ability to maintain composure and objectivity under pressure
Effective listening and clarity in communication

Job Duties

Maximize operating income by managing department expenses and identifying opportunities for increased revenue and cost savings
Consistently review and measure customer service through direct contact and surveys, ensuring expectations are met or exceeded during events
Drive employee satisfaction by promoting open communication, continuous development, and teamwork
Coordinate and direct daily activities of banquet operations managers and staff including hiring, training, and performance assessments
Plan, organize, execute, and evaluate all banquet functions ensuring high service standards
Design and set up event spaces using knowledge of latest trends in layout and station designs
Work closely with Catering and Convention Services departments to maintain product quality and customer satisfaction