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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Elvis Presley Enterprises is the steward of Graceland, the iconic home of Elvis Presley, which has welcomed over 20 million visitors worldwide since opening to the public in 1982. Graceland is one of the most visited private residences in the United States, second only to the White House, attracting more than 500,000 visitors annually. It stands as a symbol of American culture and history, having been placed on the National Register of Historic Places in 1991 and designated a National Historic Landmark in 2006. Graceland is part of a broad entertainment complex including The Guest House at Graceland and Elvis... Show More
Job Requirements
- Must have a minimum of 5 years management experience in banquet industry within large venues
- Must have or be able to obtain proper certification in Food Handling and Alcohol Beverage Service
- Must be able to work variable and flexible hours including weekends, holidays, and evenings
- Ability to lift up to 25 lbs
- Ability to stand for long periods, stoop, reach, climb stairs
- Must be able to pass background check and pre-employment drug test
- Effective communication skills
- High school diploma or equivalent
- Must be able to work well under high-pressure situations
Job Qualifications
- Degree in hospitality or business management is an asset but not required
- Minimum of 5 years management experience in banquet operations within large venues
- Excellent communication and guest relation skills
- Ability to work well in a team environment
- Strong planning, organization, and decision-making skills
- Ability to handle guest complaints and disputes effectively
- Certification in Food Handling and Alcohol Beverage Service or ability to obtain such certification
- Ability to maintain composure and objectivity under pressure
- Effective listening and clarity in communication
Job Duties
- Maximize operating income by managing department expenses and identifying opportunities for increased revenue and cost savings
- Consistently review and measure customer service through direct contact and surveys, ensuring expectations are met or exceeded during events
- Drive employee satisfaction by promoting open communication, continuous development, and teamwork
- Coordinate and direct daily activities of banquet operations managers and staff including hiring, training, and performance assessments
- Plan, organize, execute, and evaluate all banquet functions ensuring high service standards
- Design and set up event spaces using knowledge of latest trends in layout and station designs
- Work closely with Catering and Convention Services departments to maintain product quality and customer satisfaction
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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