Banquet Operations Manager

The Madison Concourse Hotel and Governor's Club is a premier hospitality destination located in the heart of downtown Madison. As the city's largest convention hotel, it offers an impressive array of amenities including 373 guest rooms, 27,000 square feet of versatile meeting space, 28 meeting rooms, and 6 hospitality suites. This independent hotel takes pride in offering genuine, caring service designed to create memorable experiences for every guest. The hotel hosts a range of events from corporate conventions and association meetings to weddings, galas, and social occasions, emphasizing its status as a central hub for both business and social gatherings in Madison. With a dedicated team committed to hospitality excellence, collaboration, and exceeding expectations, the Madison Concourse Hotel fosters an inclusive and vibrant work environment that values teamwork and celebrates individual contributions.

The Banquet Operations Manager position is a crucial leadership role focused on leading top-tier events, developing a high-performing team, and ensuring exceptional guest experiences. This full-time role offers a competitive salary range of $65,000 to $75,000 per year, based on experience, and requires flexibility to work days, evenings, weekends, and holidays as business needs dictate. The role encompasses oversight of all banquet functions, including event setup, execution, and breakdown, ensuring seamless operations from start to finish. The manager will lead, coach, and develop the banquet team through hands-on leadership while managing hiring, onboarding, training, and performance evaluations. Ensuring that staffing, room setups, and service standards align precisely with event specifications is a critical responsibility.

This role requires partnering closely with catering, culinary, housekeeping, and other hotel departments to deliver outstanding guest experiences. The Banquet Operations Manager will also address guest concerns promptly and uphold the hotel’s high standards of hospitality and service. Managing banquet inventory and operational supplies to maintain efficiency and readiness is additional key responsibility. Candidates who thrive in this role typically enjoy being visible and engaged with their teams, take pride in mentoring and developing others, and excel in a fast-paced, event-driven environment. A passion for hospitality and creating memorable guest experiences, coupled with a commitment to expanding leadership capabilities and growing one’s career, makes this role ideal for the right professional.

The Madison Concourse Hotel and Governor's Club offers a comprehensive benefits package, including free employee parking and meals, discounted hotel rooms, a 401-K matching retirement plan, paid time off, and several additional perks such as an employee referral bonus, cash advances on earned wages, and pet insurance. Full-time employees also receive robust health, dental, and vision insurance plans among other valuable benefits. The hotel maintains a fair and consistent approach to team member treatment, supporting equal growth opportunities and fostering a drug-free, inclusive workplace. Prospective candidates must be prepared to complete a pre-employment drug test, background check, and reference checks as part of the application process.