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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Training and development opportunities
Job Description
Sheraton Boston Hotel, part of the esteemed Sheraton Hotels & Resorts portfolio under Marriott International, is a premium hotel located at 39 Dalton Street in Boston, Massachusetts. Established as a prominent gathering place since 1937, Sheraton has been synonymous with hospitality and exceptional guest experiences. The hotel prides itself on fostering a welcoming environment that celebrates diverse cultures and talents, creating a global community for both guests and associates alike. With more than 400 communities worldwide, Sheraton continues to be a leader in the hospitality industry, emphasizing meaningful connections and engaging experiences.
The Sheraton Boston Hotel is presently seekin... Show More
The Sheraton Boston Hotel is presently seekin... Show More
Job Requirements
- high school diploma or GED
- at least 2 years experience in event management, food and beverage, or related professional area
- ability to manage banquet operations effectively
- strong leadership and communication skills
- knowledge of legal regulations affecting events
- proficiency in inventory, cost control, and sanitation practices
- experience in staff scheduling and training
- capability to resolve guest issues and ensure guest satisfaction
Job Qualifications
- high school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- strong leadership skills
- excellent communication and interpersonal abilities
- knowledge of banquet operations and event laws
- ability to manage financial and administrative responsibilities
- familiarity with sanitation standards
- competency in inventory and cost control
- customer service orientation
- capability to handle guest feedback and complaints
- training and development experience
- proficiency in team collaboration and meeting facilitation
Job Duties
- Project supply needs for the department including china, glass, silver, buffet presentations, and props
- apply knowledge of relevant laws related to events
- manage banquet operations to maximize customer satisfaction
- adhere to and reinforce all standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and equipment maintenance
- use banquet beverage records to control liquor costs and manage inventory
- schedule banquet service staff according to forecast and service standards
- assist in developing lasting client relationships to retain business and drive growth
- set goals and delegate tasks to improve department performance
- conduct monthly department meetings
- broaden knowledge of food and wine pairings and current event trends
- act as liaison to kitchen staff
- lead shifts and actively participate in servicing events
- set positive examples for guest relations
- interact with guests for feedback
- handle guest complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction in meetings
- review comment cards and guest survey results
- communicate and execute emergency procedures
- observe and provide feedback on staff service behaviors
- monitor progress and lead discussions
- participate in corrective action plans
- review quarterly Meeting Planner Survey results and implement improvements
- attend and participate in relevant meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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