Banquet Manager - Sheraton Boston

Sheraton Boston Hotel, part of the esteemed Sheraton Hotels & Resorts portfolio under Marriott International, is a premium hotel located at 39 Dalton Street in Boston, Massachusetts. Established as a prominent gathering place since 1937, Sheraton has been synonymous with hospitality and exceptional guest experiences. The hotel prides itself on fostering a welcoming environment that celebrates diverse cultures and talents, creating a global community for both guests and associates alike. With more than 400 communities worldwide, Sheraton continues to be a leader in the hospitality industry, emphasizing meaningful connections and engaging experiences.

The Sheraton Boston Hotel is presently seeking a dedicated and experienced Banquet Manager to join their dynamic event management team. This full-time, management position offers an annual salary range of $71,000 to $95,000, with eligibility for performance bonuses. The Banquet Manager plays a vital role in directing and motivating the banquet team to deliver superior service that meets and exceeds client and organizational standards.

As a Banquet Manager, you will be responsible for overseeing financial and administrative duties, including asset protection and inventory management, to ensure the smooth execution of all banquet events held at the hotel. You will lead the banquet team through clear communication, goal-setting, training initiatives, and enforcement of policies and procedures to maximize operational efficiency and customer satisfaction. Your role is essential in maintaining the highest standards of sanitation, managing beverage costs, and scheduling staff to meet forecasted event needs profitably.

There is a strong emphasis on leadership within banquet operations, requiring you to foster lasting relationships with clients to encourage repeat business and growth. You will conduct regular department meetings, set performance goals, and train staff on the latest trends in food service and beverage pairing to keep the team well-informed and motivated. Acting as a liaison between the banquet and kitchen staff, you will ensure seamless coordination during events.

Exceptional customer service is a cornerstone of this role. You will serve as a positive example for the team, actively engage with guests for feedback, and effectively manage any complaints to enhance guest satisfaction. Empowering employees to meet service expectations and driving continuous improvement are key responsibilities. Additionally, conducting human resources activities such as safety training, staff performance reviews, and corrective action implementation will be necessary to maintain a productive work environment.

Joining Sheraton Boston Hotel as a Banquet Manager means becoming part of Marriott International's commitment to inclusivity and equal opportunity employment. Sheraton values the diverse backgrounds of its associates and provides access to opportunities that promote professional growth and the ability to reach your full potential. If you are passionate about event management, hospitality excellence, and leading teams to success, this role offers an excellent platform to develop your career within a world-class hospitality brand.