Banquet Manager, Renaissance Seaport

Marriott International is a leading global hospitality company renowned for its commitment to delivering exceptional guest experiences through its diverse portfolio of distinguished brands. Among these brands is Renaissance Hotels, which stands out for its unique approach to hospitality that emphasizes the spirit and culture of the neighborhoods in which the hotels are located. Renaissance Hotels encourages guests to embark on adventures and discover authentic local experiences, making every stay memorable and enriching. Marriott International prides itself on fostering an inclusive and diverse work environment that values the unique backgrounds, talents, and experiences of its associates. The company is committed to equal opportunity employment, actively supporting non-discrimination on any protected basis, including disability and veteran status. This commitment ensures a supportive atmosphere where all employees can thrive and contribute meaningfully to the organization.

This position is located at 606 Congress St, Boston, Massachusetts and is a full-time management role with an annual salary range of $74,000 to $93,000, including eligibility for bonuses. The role of the Banquet Manager at Renaissance Hotels is a dynamic and multifaceted leadership position requiring a blend of operational expertise, team motivation, financial acumen, and customer service excellence. The Banquet Manager directs and inspires the banquet team while personally ensuring that high-quality service is delivered in accordance with stringent standards and event requirements. A key element of this role involves monitoring and managing financial and administrative responsibilities such as asset protection and cost control, particularly in areas like liquor inventory management. The manager plays a pivotal leadership role by providing clear and effective communication to all stakeholders whose efforts are integral to the success of each event.

In addition to operational leadership, the Banquet Manager is responsible for identifying training opportunities within the department and strategically planning for continuous skill development and performance improvement. Core duties include managing banquet operations, which encompasses forecasting supply needs for china, glassware, silver, buffet presentations, and props; ensuring compliance with all relevant laws; and maintaining sanitation and equipment standards. The Manager also oversees the scheduling of banquet service staff to meet forecast demands while maximizing profitability.

Leading and participating in banquet teams is another critical aspect of the role, including setting performance goals, delegating tasks, conducting regular team meetings, and fostering strong relationships with kitchen staff and event clients to drive business growth and customer satisfaction. Exceptional customer service is a hallmark of this position, with responsibilities centered on setting a positive example for guest relations, actively soliciting and responding to guest feedback, resolving complaints effectively, empowering employees to deliver outstanding service, and emphasizing continuous improvement through performance reviews and guest satisfaction analysis.

Furthermore, the Banquet Manager undertakes human resources activities such as implementing safety procedures, providing feedback and coaching to team members, leading discussions about performance progress, and participating in corrective action plan development. Regular engagement in departmental and property emergency procedures training ensures a safe and compliant workplace. By embodying Marriott International’s values and Renaissance Hotels’ commitment to blending cultural experiences with hospitality, the Banquet Manager contributes significantly to creating memorable events and maintaining the brand’s reputation for excellence. This role is ideal for proactive, organized, and customer-focused professionals eager to lead a talented team and make a meaningful impact in the event management sector within a prestigious global hospitality brand.