Banquet Manager

Marriott International is a globally renowned hospitality company that operates a diverse portfolio of hotels and resorts worldwide. Among its prestigious brands is The Luxury Collection Hotels & Resorts, which boasts over 120 properties across more than 35 countries. This brand is celebrated for offering authentic, culturally rich experiences that create lasting memories for luxury travelers. Each property is recognized for its unique charm, embodying the heritage and cultural essence of its locale, ranging from historic palaces to remote retreats and modern classics. Marriott International's legacy dates back to 1906 under the Italian CIGA brand, which laid a strong foundation of excellence and innovation in luxury hospitality that continues to evolve today.

The Luxury Collection is seeking a dedicated and experienced Banquet Manager to join their team at the location of 2 New Montgomery Street in San Francisco, California. This full-time management position comes with an attractive annual salary range of $79,900 to $110,500, with bonus eligibility. The Banquet Manager will play a crucial leadership role in overseeing the banquet operations and delivering exceptional service during events.

In this capacity, the manager will direct and motivate the banquet team to ensure the highest standards of quality in service delivery, taking personal responsibility for assisting in event execution based on established requirements and company standards. The role includes comprehensive financial and administrative oversight, with responsibilities such as asset protection and managing inventories to optimize operational efficiency and profitability.

As the Banquet Manager, you will be responsible for fostering clear and consistent communication with all stakeholders involved in the event's success, including clients, staff, and management. This enables a seamless and well-coordinated event experience. A keen focus on training and development is essential; identifying growth opportunities within the team and implementing strategies to meet organizational goals will be a key part of the role.

Operationally, the manager will project supply needs, enforce compliance with all relevant laws and company policies, maintain sanitation standards, and control beverage and food costs using detailed records. Scheduling banquet service staff will require forecasting service standards and profit maximization strategies. Establishing and nurturing lasting relationships with event groups is also vital to retain business and support growth.

In addition to managing banquet operations, the Banquet Manager actively leads shifts and participates hands-on in servicing events, setting performance goals, delegating tasks, and conducting regular staff meetings to discuss performance, expectations, and feedback. Expertise in current event trends, food and wine pairings, and cutting-edge cuisine is important to enhance the service experience continuously.

The role demands a strong customer service orientation; the manager sets a positive example in guest relations, engages with guests to gather feedback on service and product quality, handles complaints effectively, and empowers team members to provide exemplary service aligned with organizational standards.

On the human resources front, the Banquet Manager oversees the implementation of safety procedures, monitors employee service behaviors with constructive feedback, leads discussions to track progress, and participates in developing and executing corrective action plans to improve service quality. Additionally, the manager reviews meeting planner survey results and leads efforts toward continuous improvement based on guest satisfaction data.

Joining Marriott International means becoming part of a company committed to equal employment opportunity, valuing diversity, and fostering an inclusive work environment. The company offers a comprehensive benefits package, including health care, flexible spending accounts, a 401(k) plan, accrued paid time off, life insurance, disability coverage, and other wellness benefits with eligibility and waiting period requirements that apply.

As part of The Luxury Collection team, you will contribute to crafting extraordinary experiences in one of the most vibrant destinations in the world, helping maintain the high standards and distinguished reputation of this elite brand. This position is ideal for professionals seeking to advance their career in event management and hospitality within a globally respected and innovative company.