Banquet Manager

Spokane, WA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The hiring establishment is a Casino known for providing exceptional gaming, entertainment, and hospitality experiences. As a prominent entertainment venue, the Casino commits to delivering outstanding service by upholding its Mission, Vision, and Values which emphasize customer satisfaction, excellence, and community engagement. This vibrant environment offers a variety of facilities including gaming areas, banquet and catering spaces, and event hosting capabilities that contribute to a memorable guest experience. The Casino operates as a full-service facility providing comprehensive services including food and beverage, event management, and special entertainment events, creating a dynamic workplace for hospitality professionals.

The role of the Banquet Manager at this Casino is a critical leadership position within the catering and events team. Under the supervision of the Director of Sales and Special Events, the Banquet Manager is responsible for the overall planning, coordination, and execution of catering events to ensure they run flawlessly and meet client expectations. This role involves close collaboration with kitchen, stewarding, and facilities teams to promote efficiency, teamwork, and quality control throughout all event stages.

The Banquet Manager will oversee the operational aspects of event execution, including greeting guests, supervising staff, conducting pre-function meetings, and ensuring compliance with safety and quality standards. The role requires a keen attention to detail, strong organizational skills, and the ability to manage multiple high-volume events effectively. The manager is also accountable for staff hiring, training, scheduling, and performance management, ensuring that all team members are equipped to deliver excellent customer service.

Furthermore, the Banquet Manager must adeptly handle guest complaints, adjust priorities in response to unforeseen challenges, and coordinate with accounting for cash handling and revenue tracking. The role demands an individual who is both a strategic planner and an effective frontline leader who can motivate teams and maintain high service standards even under pressure. Integral responsibilities also include inventory control, budget monitoring, and adherence to regulatory and company policies related to health, safety, and food protection.

This is a full-time position requiring flexibility to work various shifts, including weekends, holidays, and special events. It offers a dynamic work environment within a well-established hospitality setting where continuous professional development and team collaboration are valued. Successful candidates will demonstrate a passion for hospitality management, a commitment to quality, and the ability to thrive in a fast-paced, customer-focused setting.

Job Requirements

Must be at least 21 years of age
Possess and maintain a valid driver's license
Possess an operational cell phone and reliable transportation
High school diploma or GED equivalent
Five years progressive experience in catering or banquet operations
Two years Banquet Manager experience or three years Banquet Captain experience
Obtain and maintain valid WA State Health Card
Obtain and maintain valid MAST certification
Ability to obtain and maintain State or Tribal Gaming License
Strong guest service and problem-solving skills
Ability to multitask in a fast-paced environment
Able to tolerate varying noise, smoke, and temperature levels

Job Qualifications

High school diploma or GED equivalent
Five years progressive experience in professional catering or banquet operations
Two years experience as Banquet Manager or three years as Banquet Captain
Valid WA State Health Card or Food Handlers Permit
Valid MAST certification
Proficiency with Microsoft Office Suite and Banquet POS systems
Strong organizational, planning, and time management skills
Excellent communication skills
Ability to work in a fast-paced team environment
Knowledge of supervisory, budgetary, and human resources principles
Understanding of applicable laws and internal controls
Ability to handle stress effectively
Mathematical competency
Working knowledge of health and safety standards
Ability to lead and develop staff effectively

Job Duties

Provide leadership and direction prior to and during catering events
Identify client needs and formulate operational plans for successful event execution
Coordinate and supervise execution of all event orders (BEOs)
Greet guests and direct staff during events
Conduct function reviews with clients and adjust specifications
Ensure event setup meets client satisfaction
Resolve guest and team complaints diplomatically
Adjust priorities to respond to client and guest demands
Coordinate cash handling with Accounting
Foster communication among kitchen, stewarding, and facilities teams
Inspect function rooms and event setups regularly
Obtain and monitor equipment and supplies
Maintain quality standards through evaluations
Schedule staffing levels appropriately
Mentor, coach, and provide performance feedback to staff
Monitor staff performance in service and job functions
Conduct interviewing, hiring, and performance evaluations
Oversee onboarding and continuous training programs
Manage inventory and ordering of supplies
Review sales and track revenue against budget
Prepare weekly staff schedules
Implement productivity improvement techniques
Review goals and objectives with department head
Conduct pre-function meetings with staff
Inspect table, bar, buffet, and reception setups
Communicate special meal requests to Kitchen
Manage leftover food and banquet supplies
Prepare and present function charges and handles voids
Submit payroll and service charge records
Ensure effective department operation
Coordinate internal and external audits
Maintain knowledge of policies and procedures
Comply with health, safety, and food safety regulations
Lead by example in punctuality and work quality
Perform other assigned duties