Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $82,000.00 - $102,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities

Job Description

St. Regis Hotels & Resorts is a distinguished luxury hotel brand with a legacy dating back to the early twentieth century. As part of Marriott International, one of the world's leading hospitality companies, St. Regis is recognized for blending timeless glamour with modern sophistication. With over 50 luxury hotels and resorts located in premier destinations globally, the brand is celebrated for delivering exceptional bespoke and anticipatory service. Each St. Regis property upholds a commitment to classic elegance, contemporary comfort, and signature personalized experiences including the renowned Butler Service. The culture within St. Regis is built on a foundation of inclusivity and respect for diverse backgrounds, fostering an environment where team members can thrive and contribute to delivering world-class hospitality. As an equal opportunity employer, Marriott International, and its St. Regis brand, embraces diversity and ensures nondiscriminatory practices in hiring, valuing the rich variety of talents and life experiences of its associates.

This full-time Management position at St. Regis, based in San Francisco, California, offers an annual salary range of $82,000 to $102,000 and includes bonus eligibility. The role focuses on event management with significant responsibilities for directing and motivating a team to provide high-quality banquet services in alignment with established requirements and standards. The position demands active involvement in financial oversight, administrative duties, and asset protection to ensure operational efficiency and profitability. Effective communication is essential for coordinating among all stakeholders invested in event success. Furthermore, the role involves identifying staff training needs and developing strategies to meet departmental goals. The successful candidate will have experience in event management or related fields and will contribute to maintaining the highest standards of guest satisfaction by managing banquet operations, leading teams, and representing the brand's commitment to excellence. This role represents a unique opportunity for a motivated professional to join a prestigious luxury hospitality company that values personal development and continuous improvement in delivering distinguished customer experiences.

Job Requirements

  • High school diploma or GED
  • Minimum 2 years professional experience in event management, food and beverage, or related field
  • Ability to manage and motivate teams
  • Strong organizational and multitasking skills
  • Effective communication skills
  • Knowledge of applicable laws and regulations related to events
  • Experience in budget control and inventory management
  • Willingness to work full-time at the San Francisco location
  • Flexibility to participate in various shifts including events
  • Commitment to hospitality service standards

Job Qualifications

  • High school diploma or GED
  • Minimum 2 years experience in event management, food and beverage, or related professional area
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Knowledge of banquet operations and event laws
  • Experience in budget and inventory management
  • Ability to train and develop staff
  • Customer service excellence orientation
  • Problem solving and conflict resolution skills

Job Duties

  • Direct and motivate banquet team while providing high-quality service
  • Monitor and control financial and administrative responsibilities including asset protection
  • Communicate clearly with all stakeholders involved in event success
  • Identify training needs and plan development strategies
  • Project supply needs for banquet operations including china, glass, silver, and props
  • Apply knowledge of laws related to event operations
  • Manage banquet beverage inventory and control liquor costs
  • Schedule banquet service staff to maximize profits and service standards
  • Assist team in building lasting client relationships to retain and grow business
  • Set goals, delegate tasks, and lead banquet teams
  • Conduct monthly department meetings
  • Act as liaison to kitchen staff and participate in event servicing shifts
  • Set a positive example for guest relations and handle guest feedback and complaints
  • Empower employees to provide excellent customer service
  • Ensure employee understanding of expectations and parameters
  • Strive for continuous improvement in service performance
  • Review guest satisfaction results and implement corrective actions
  • Communicate and execute safety and emergency procedures
  • Observe and provide feedback on employee service behaviors
  • Monitor staff progress and lead performance discussions
  • Develop and implement corrective action plans
  • Participate in meetings and service improvement initiatives

Job Criteria

Experience

Mid Level (3-7 years)


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