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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hotel industry. With a robust presence in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also extends its influence across the Caribbean and Latin America. The company’s expertise spans all facets of property management, from initial planning and development stages through to recapitalization and disposition. Known for its adept handling of bespoke lifestyle brands, legacy hotels, and independent resorts, Highgate incorporates contemporary programming and digital savvy into its operations. Utilizing cutting-edge revenue management... Show More
Job Requirements
- High school diploma
- Minimum of 2 years of progressive experience in hotel or related field
- Previous supervisory responsibility preferred
- Strong communication skills, both verbal and written
- Ability to work long hours and perform medium physical work including lifting up to 50 pounds occasionally
- Must be attentive, friendly, courteous, and service-oriented
- Ability to multitask and prioritize
- Must attend all required hotel meetings and trainings
- Maintain regular attendance
- Comply with Highgate Hotel standards and regulations
- Ability to handle problems effectively
- Maintain confidentiality of information
Job Qualifications
- At least 2 years of progressive experience in a hotel or a related field
- High school diploma required
- Previous supervisory responsibility preferred
- Strong knowledge of service standards and different service types such as French and Russian service
- Knowledge of food and beverage preparation techniques, health department rules, and liquor laws and regulations
- Ability to communicate effectively both verbally and in writing with all levels of employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Effective problem-solving skills including anticipating, preventing, and resolving issues
- Ability to maintain confidentiality of information
Job Duties
- Oversee all aspects of the daily operation of the hotel's banquet operation
- Supervise all banquet personnel
- Respond to guest complaints in a timely manner
- Work with other F&B managers and keep them informed of F&B issues as they arise
- Prepare and submit required reports in a timely manner
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Conduct staff performance reviews in accordance with Highgate Hotel standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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