Banquet Manager

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hotel industry. With a robust presence in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also extends its influence across the Caribbean and Latin America. The company’s expertise spans all facets of property management, from initial planning and development stages through to recapitalization and disposition. Known for its adept handling of bespoke lifestyle brands, legacy hotels, and independent resorts, Highgate incorporates contemporary programming and digital savvy into its operations. Utilizing cutting-edge revenue management tools, the company consistently forecasts market trends to optimize asset value and financial returns, making it a trusted partner for top ownership groups and leading hotel brands alike. Highgate operates corporate offices in strategic locations including New York, Chicago, Dallas, London, Miami, and Seattle, reflecting its expansive and diverse operational footprint, further detailed at www.highgate.com.

The Banquet Manager role at the Hyatt Regency San Francisco Downtown SOMA, managed under the Highgate Hospitality umbrella, is a pivotal leadership position responsible for ensuring the seamless success and profitability of all banquet events at this ultra-chic 686-room hotel. Situated in the heart of San Francisco’s vibrant South of Market district, the hotel attracts a sophisticated clientele frequenting the nearby Union Square shopping district, SOMA nightlife scene, and iconic city landmarks. The Banquet Manager’s primary function is to oversee banquet operations with an emphasis on delivering exceptional service quality and maintaining operational budgets. This role requires proactive leadership to promote business growth, reduce employee turnover, maintain revenue and payroll standards, and coordinate comprehensive event planning and execution. The manager will supervise banquet personnel, ensure compliance with health, safety, and liquor regulations, prepare critical operational reports, and uphold the highest service standards in coordination with catering and kitchen teams.

Success in this role demands a dynamic individual who is attentive, courteous, and responsive to guests and staff, balancing customer satisfaction with efficient resource management. The position calls for strategic recruitment, training, and continuous performance evaluation of banquet staff, with a focus on fostering professionalism and enhancing guest experiences. Strong communication skills are essential for liaising with other food and beverage managers and ensuring all departments remain aligned. The Banquet Manager will also be hands-on during events, managing guest concerns promptly and overseeing the accuracy of banquet billing and tip distribution processes.

This position offers an opportunity to thrive in a vibrant, fast-paced environment while contributing to the legacy of a globally recognized hospitality brand. The successful candidate will gain extensive leadership experience, exposure to large-scale banquet operations, and the chance to work alongside a team dedicated to excellence and innovation in hospitality service delivery. Highgate Hotels is committed to supporting career growth, providing an inclusive work environment, and delivering consistently outstanding guest experiences at its distinguished properties.