Banquet Manager

Marriott International, a distinguished leader in the global hospitality industry, operates a diverse portfolio of hotels and related lodging facilities worldwide. The Marriott St. Louis Grand, located in the heart of Saint Louis, Missouri, is part of this esteemed network, offering its guests outstanding accommodations and event experiences. As a full-service hotel, the Marriott St. Louis Grand provides a sophisticated setting for business and leisure travelers, with extensive conference and event facilities designed to cater to a wide array of functions, from corporate meetings to social celebrations. The hotel's commitment to excellence is reflected in its dedication to delivering exemplary service, innovative hospitality solutions, and elegant environments that meet and exceed guest expectations.

This job opportunity is for a Management position within the Event Management category, offering a full-time schedule at the Marriott St. Louis Grand. The annual salary range for this role is $64,000 to $86,000, with bonus eligibility, highlighting the company's recognition of performance and contribution. Relocation assistance is available, empowering candidates from different locations to join this reputable establishment.

The available role involves directing and motivating a dynamic banquet operations team, ensuring the highest standards of service are consistently met or surpassed based on organizational requirements. This role is critical in managing both the financial and administrative aspects of banquet services, including asset protection and cost control. The position demands clear, concise communication to all stakeholders responsible for the success of events, ensuring smooth coordination and execution. The role also involves identifying and planning strategic training to help team members achieve professional development goals and improve overall performance.

Candidates stepping into this role will be responsible for managing banquet operations, projecting supply needs, and applying a comprehensive understanding of relevant laws related to event management. The manager will also ensure that all departmental standards, policies, and procedures are adhered to strictly, maintaining sanitation and safety levels that are paramount in the hospitality industry. Efficient management of inventories and equipment, controlling liquor costs using banquet beverage records, and scheduling staff to optimize profits and service quality fall within the scope of responsibilities.

Leadership is a core attribute required as the role involves setting goals for the banquet team, delegating tasks, conducting monthly meetings, and fostering positive relationships with clients to secure repeat business and foster growth. Additionally, the role entails active participation and leadership during events, acting as a liaison between banquet and kitchen staff, and keeping abreast of the latest trends in food and beverage to enhance service offerings.

Exceptional customer service is at the heart of this position. The manager sets a positive example in guest relations, gathers and responds to guest feedback, handles complaints diligently, empowers staff to deliver excellence, and prioritizes continuous improvement. Regular reviews of guest satisfaction through comment cards and surveys are crucial for identifying areas of enhancement and maintaining high service standards.

Human resources responsibilities include ensuring staff are trained in safety protocols and emergency procedures, monitoring employee service behaviors, providing constructive feedback, and facilitating development discussions. The role also requires participation in corrective action plans and service improvement strategies based on feedback and meeting planner survey results. Engagement in departmental and property-wide meetings is vital to remain aligned with broader organizational goals.

Marriott International champions a diverse and inclusive workplace culture, honoring unique backgrounds and fostering an environment free from discrimination. The company is committed to equality across all protected bases, emphasizing respect and opportunity for all employees.

Joining Marriott Hotels means becoming part of a global hospitality legacy dedicated to wonderful hospitality, innovation, and heartfelt service. Marriott’s luxury brand, JW Marriott, specifically values associate well-being, career growth, and a supportive community. The "JW Treatment" ensures associates are cared for, enabling them to provide exceptional guest experiences and grow both personally and professionally within the comfort of a luxury environment.

This role at Marriott St. Louis Grand offers a compelling career path for those passionate about event management, hospitality leadership, and guest excellence. Candidates can expect to work in an environment that nurtures talent, rewards performance, and fosters a strong team spirit, committed to delivering memorable events and superior service at every turn.