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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
free employee parking
Free Employee Meal
discounted hotel rooms
401-K matching retirement plan
Paid Time Off
Employee Referral Bonus
Cash advance program
Discounts at Great Wolf Resorts
Pet insurance for part and full time employees
Quartz health insurance plan
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Short term disability insurance
Flexible spending account
Additional life insurance policy
Job Description
The Madison Concourse Hotel and Governor's Club stands as the largest convention hotel in Madison, Wisconsin, featuring 373 guest rooms and an impressive 27,000 square feet of flexible meeting space, including 28 distinct meeting rooms and 6 hospitality suites. Proudly independent, this hospitality establishment has built its reputation on genuine and caring service, devoted to providing every guest with memorable experiences from the moment they arrive until their departure. The hotel caters to a diverse clientele, ranging from business travelers attending conventions to guests seeking comfortable accommodations with exceptional amenities. The property’s versatile spaces support a wide variety of events,... Show More
Job Requirements
- Must be able to complete a pre-employment drug test
- Background check required
- Reference checks required
- Flexibility to work a combination of days, nights, weekends, and holidays
- Previous experience in banquet operations or event management preferred
- Strong leadership and communication skills essential
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Passion for delivering exceptional guest service
Job Qualifications
- Previous experience in banquet operations or event management within a hotel or upscale catering environment strongly preferred
- Proven leadership skills with the ability to motivate, develop, and inspire a diverse team
- Exceptional communication and interpersonal skills, with a warm and friendly demeanor
- Strong organizational and multitasking abilities, thriving in a fast-paced environment
- Detail-oriented mindset with a focus on flawless execution and exceptional guest experiences
- Proficiency in event management software preferred, but not required
- Working knowledge of Microsoft Office Suite
- Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on event requirements
- A genuine passion for the hospitality industry, with a commitment to delivering exceptional service and creating memorable moments
Job Duties
- Lead, support, and coach the banquet team by providing consistent on-the-floor leadership and guidance
- Oversee all aspects of the employee lifecycle, including interviewing, hiring, onboarding, performance management, and termination
- Manage and resolve guest concerns promptly and professionally to ensure a positive guest experience
- Coordinate the proper and timely set-up of all functions in accordance with food, beverage, and meeting specifications
- Ensure appropriate staffing levels, room and station assignments, buffet décor, and enhancements as they relate to banquet and meeting room set-up
- Manage inventory of banquet-related items, including linen, liquor, silverware, china, and other operational supplies
- Inspect and oversee the cleanliness, organization, and maintenance of all function spaces, public areas, and banquet service areas
- Communicate and collaborate with multiple departments, including housekeeping, catering, and culinary teams, to ensure the highest level of product delivery
- Set and uphold expectations for professional, friendly, and engaging service at all times
- Perform other functions as required and directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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