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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.77 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee wellness programs
Career development opportunities
Diversity and inclusion initiatives
Job Description
The Westin Pittsburgh, located at 1000 Penn Avenue in the heart of Pittsburgh, Pennsylvania, is a distinguished member of Marriott International, renowned for its commitment to exceptional hospitality and wellness-focused experiences. As part of Marriott International's global family, The Westin brand is dedicated to being the preeminent wellness brand in hospitality, offering guests an environment designed to help them regain control and enhance their well-being while traveling. This unique approach has earned The Westin a reputation not only for comfort and style but also for innovative wellness programming that supports guests in becoming the best version of themselves. The hotel... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or related professional area
- Strong leadership and interpersonal skills
- Knowledge of event-related laws and safety procedures
- Ability to manage staff schedules and departmental inventories
- Excellent communication skills
- Capability to foster positive guest relations
- Commitment to upholding service standards and continuous improvement
Job Qualifications
- High school diploma or GED
- Minimum 2 years’ experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and event management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints and provide solutions
- Knowledge of safety procedures and emergency protocols
- Commitment to maintaining sanitation and operational standards
- Experience in scheduling and inventory management
- Understanding of current food and beverage trends
Job Duties
- Project supply needs for the department including tables, chairs, banquet tables, meeting sets, props
- Apply knowledge of all laws related to events
- Manage banquet operations to maximize customer satisfaction
- Adhere to and enforce standards, policies, and procedures
- Maintain established sanitation levels
- Manage departmental inventories and maintain equipment
- Schedule Event Services staff to meet forecast and service standards while maximizing profits
- Assist team in developing lasting relationships with groups to retain business and promote growth
- Set goals and delegate tasks to improve departmental performance
- Conduct monthly department meetings with the Banquet team
- Apply and broaden knowledge of food and wine pairings and current event trends
- Act as a liaison to the kitchen staff
- Lead shifts and actively participate in servicing events
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service
- Respond to and handle guest complaints
- Empower employees to provide excellent customer service
- Verify employees understand expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction and continuous improvement during meetings
- Review comment cards and satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and verify staff training
- Observe service behaviors and provide feedback
- Monitor progress and lead staff discussions
- Participate in corrective action plans
- Review Meeting Planner Survey results and implement improvements
- Attend and participate in all pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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