Banquet Manager

Shamin Hotels is a renowned hospitality company that has grown exponentially since its establishment in 1978. Rooted in a story of entrepreneurial spirit and partnership, the company was founded by P.C. Amin and his brother-in-law B.N. Shah after they purchased a bankrupt hotel in Lumberton, North Carolina. This initial venture paved the way for what is now the largest hotel owner and operator in Virginia, boasting a portfolio of over 70 hotels across multiple states. Shamin Hotels prides itself on a legacy of excellence, quality service, and an unwavering commitment to customer satisfaction. The brand has become synonymous with hospitality, providing guests with comfortable, reliable, and enjoyable experiences at each of its properties.

Shamin Hotels focuses on nurturing talent and promoting growth within the organization. Their dedication to offering endless opportunities for career advancement has made them a desirable employer within the industry. Teams at Shamin Hotels work collaboratively to ensure that guests receive warm, attentive service that creates lasting memories. Whether in front-line operations, corporate management, or development roles, employees have the chance to thrive in a supportive environment where ambition and initiative are rewarded.

The role of Banquet Manager at Shamin Hotels falls within the Food and Beverage department and is a full-time, exempt position reporting directly to the Food and Beverage Director. This vital position is responsible for coordinating all food and beverage services for functions held at the hotel. The Banquet Manager ensures that every event, from weddings and corporate meetings to conferences, parties, and other special occasions, is executed with the highest standards of professionalism and customer care.

As the Banquet Manager, you will play a key role in event planning and execution, collaborating with clients to understand their specific needs such as menu preferences, room layouts, audiovisual requirements, and other special requests. Your coordination skills will help you oversee every detail of the event, including staffing, scheduling, and logistics, guaranteeing seamless and successfully executed functions.

In addition to managing events, this role requires strong leadership to recruit, train, and supervise banquet staff including servers, bartenders, and support personnel. Ensuring that staff members are competent and motivated to perform their roles efficiently is essential. You will also be responsible for managing staff schedules to maintain optimal coverage for all events.

Providing exceptional customer service is a cornerstone of this role. You will be the primary point of contact for clients before, during, and after events, handling concerns promptly and enhancing guest satisfaction by anticipating their needs. Furthermore, the Banquet Manager will manage budgeting and financial aspects related to events, including tracking expenses and revenues to maintain profitability and cost-effectiveness.

Vendor management is another critical area where you will engage with external partners such as caterers, florists, decorators, and entertainers to coordinate all aspects of events. Negotiating contracts to ensure top quality and competitive pricing will help support the hotel’s business goals.

Ensuring compliance with health and safety regulations, food safety standards, cleanliness, and sanitation throughout banquet facilities is a priority. You will implement procedures that align with legal requirements and company policies to provide a safe environment for guests and staff alike.

In addition to operational duties, the Banquet Manager will support marketing efforts, helping to promote the banquet facilities and participating in sales presentations and tours to attract new clients. Administrative responsibilities include maintaining accurate records of bookings, payments, and correspondence, and preparing reports on event performance and feedback.

Problem-solving skills are vital for quickly addressing any issues or emergencies during events, ensuring smooth operations even under pressure. The role also involves continuous improvement initiatives aimed at enhancing operational efficiency, service quality, and overall customer experience.

Shamin Hotels is looking for individuals who embody their core values: teamwork, ownership, and passionate service. If you are someone who thrives in a collaborative environment, takes responsibility for delivering excellence, and genuinely cares about creating unforgettable experiences for guests, this role offers an exciting opportunity to grow and succeed in a dynamic hospitality company. Join Shamin Hotels and become part of a family dedicated to hospitality and the highest standards of guest service.