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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Career Development
training programs
Supportive team environment
Opportunities for advancement
dynamic work environment
employee recognition programs
Job Description
The Country Club of Birmingham is a prestigious private club known for its rich history, exceptional service standards, and commitment to providing an unparalleled member experience. Established as a premier venue for social events, dining, and recreational activities, the club prides itself on delivering impeccable service through a dedicated and professional team. The atmosphere at the Country Club of Birmingham combines elegance with a warm, inviting community spirit, making it a preferred destination for members and guests seeking high-quality hospitality and memorable experiences. Offering a variety of services, including dining, golf, events, and entertainment, the club continuously strives to uphold... Show More
Job Requirements
- Degree in hospitality management preferred but not required
- 2-3 years food and beverage/banquet management experience with a proven track record of member services and satisfaction
- Country club or hotel experience a plus
- Must be able to work flexible hours including early mornings, evenings, weekends, and holidays
- Strong leadership and organizational skills
- Excellent communication abilities
- Ability to manage multiple responsibilities effectively
- Proficient computer skills
- Previous experience in hiring and training staff
- Must be proactive and able to handle complaints professionally
Job Qualifications
- Previous experience in banquet and/or restaurant service
- Assist other areas within the club as needed
- Strong leadership skills with ability to motivate and manage diverse teams
- Knowledge of food preparation techniques and banquet service standards
- Excellent communication and interpersonal skills for member and client interaction
- Ability to multitask in fast-paced, ever-changing environments with even temperament
- Organized and able to plan ahead for banquet department needs
- Experience interviewing, hiring, training, and disciplining staff
- Familiarity with bartending and serving with willingness to perform these tasks
- Proficient in Microsoft Office and able to learn new systems
- Willingness to work early mornings, evenings, weekends, and holidays
- Ability to perform other tasks as assigned by senior management
- Bilingualism considered a plus
Job Duties
- Lead the banquet team in providing exceptional service and experiences, while often executing multiple events at a time
- Oversee the implementation and compliance of CCB’s banquet service training program
- Write, monitor, and evaluate the weekly schedules and payroll budget
- Build strong relationships to foster high levels of teamwork
- Responsible for coaching all team members and ensuring all performance standards are in place and met
- Administer inventory programs for all supplies and uniforms on a quarterly basis and ensures ongoing care and appropriate replacement plans are in place
- Attend weekly Food & Beverage meetings
- Develop and implement strategies for food and beverage operations aligned with the Country Club of Birmingham’s philosophy
- Schedule personnel and oversee special functions based upon anticipated member/guest needs
- Assume MOD/Closing Manager duties when assigned by the F&B Director
- Create exceptional experiences for guests
- Supervise banquet staff and bartenders to assure proper service
- Hire, train, supervise, and evaluate banquet staff and bartenders
- Provide reports including bar bills, captain reports, employee hours, schedules, pay rates, job changes, monthly billing, and other necessary reports
- Seek opportunities to engage members and guests and follow up on their experience
- Resolve complaints concerning food, beverage, and service
- Serve as liaison between banquet staff and kitchen
- Assure all side work and cleaning is accomplished
- Conduct pre-shift meetings and relay policy changes
- Maintain communication with banquet team about events
- Assure correct appearance, cleanliness, and safety of banquet areas, equipment, and fixtures
- Maintain inventory of banquet items and ensure proper storage
- Assist in preparing budget, monitor expenses, and take corrective action
- Monitor banquet labor and adjust as necessary to achieve financial goals
- Create an employee environment aligned with company culture
- Recruit and select employees to provide the club experience
- Conduct regularly scheduled training for flawless execution
- Provide employees with tools and environment needed to succeed
- Develop strategies and practices supporting employee retention
- Perform other tasks as assigned by F&B Director or Assistant General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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