Banquet Manager

Paws Up Montana is a premier luxury ranch resort nestled in the heart of Montana, embodying the spirit of the American West. As a family-owned and award-winning destination, Paws Up Montana offers an exceptional guest experience that blends rustic charm with sophisticated amenities. The resort features a wide array of activities, exceptional dining, and beautifully appointed accommodations, making it a top choice for travelers seeking an unforgettable mountain retreat. Known for its commitment to world-class hospitality and personalized service, Paws Up Montana inspires both guests and team members to engage in a memorable and enriching experience that reflects the unique culture and splendor of the region.

The role of the Banquet and Events Manager at Paws Up Montana is a vital leadership position responsible for managing all aspects of banquets and events, ensuring seamless operation and high-quality guest service. This role involves overseeing event set-up, banquet event order (BEO) preparation, food presentation, service, and cleanup, maintaining meticulous attention to detail and standards that represent the resort’s commitment to excellence. The manager is tasked with creating and maintaining a comprehensive training program aligned with Paws Up Montana’s standards to ensure the banquet team delivers impeccable service.

This role also includes inventory management of all banquet equipment and event-related items, assisting in recruiting and hiring banquet team members, as well as managing scheduling, attendance, and adherence to the company policies and procedures outlined in the employee handbook. The position demands strong organizational skills to coordinate Food & Beverage and Culinary banquet meetings, schedule staff efficiently to meet labor and budgetary expectations, and handle client communications with professionalism and a guest-centric focus.

A key function of the Banquet and Events Manager is to lead and develop the Food & Beverage team by providing ongoing training, coaching, and performance feedback. They must be knowledgeable about menu items, including allergen information and alternative preparations, and knowledgeable about operating systems such as POS, OpenTable, and others required for efficient operations. The manager is responsible for overseeing alcohol service and consumption to ensure guest safety and compliance. The position requires flexibility to work evenings, weekends, holidays, and special events, reflecting the dynamic and cyclical nature of the hospitality industry.

Beyond operational management, this role involves maintaining professional and positive relationships with guests and team members, promoting a supportive environment, and upholding the resort’s standards of cleanliness, safety, and professionalism. Paws Up Montana is committed to equal employment opportunities, fostering an inclusive workplace free from discrimination or harassment. The Banquet and Events Manager will play a critical role in sustaining the resort’s reputation for world-class service and hospitality, contributing to career development and advancement opportunities within the company.

Overall, the Banquet and Events Manager at Paws Up Montana is a multifaceted leadership role that combines operational expertise with team development and guest experience enhancement. This position offers comprehensive benefits, including medical, dental, and vision insurance, 401K with employer match, paid time off, life insurance, and employee assistance programs. Joining Paws Up Montana means becoming part of a dedicated team that values excellence, respect, and a passion for delivering an authentic and remarkable guest experience.