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Banquet House Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
critical illness insurance
accident insurance
Hospital Indemnity insurance

Job Description

We’re Sonesta International Hotels, the 8th largest hotel company in the United States and continuing rapid growth. Sonesta is a premier full-service hotel company with a unique blend of full-service and focused hotels in major cities, offering a diverse portfolio of owned, managed, and franchised properties. The company's presence spans over 1,000 properties across eight countries, making it a distinguished name in global hospitality. Driven by the human side of hospitality, Sonesta is committed to delivering exceptional service with passion, loyalty, and memorable experiences that truly connect with every guest. Their motto, "Together We Thrive," reflects their dedication to bringing quality, value, and outstanding hospitality to every guest and every stay. The company culture thrives on teamwork and purpose-driven service, always aiming to exceed guest expectations in all areas of the hotel experience.

The role of the Banquet House Attendant at Sonesta International Hotels is an essential part of the hospitality team responsible for overseeing banquet set-up operations and ensuring that all banquet and meeting spaces are maintained at the highest standards. This position requires performing general cleanup tasks, maintaining cleanliness and organization of banquet rooms and employee areas, collecting and distributing linens, and properly setting up meeting spaces according to Banquet Event Order (BEO) guidelines. The Banquet House Attendant works closely with team members and management to ensure seamless execution of events and overall guest satisfaction. The candidate will also respond to unexpected operational circumstances by addressing spills, restocking supplies, and supporting additional guest requests and operational tasks.

The Banquet House Attendant must be detail-oriented and able to manage multiple tasks effectively while maintaining communication with management and team members. This role requires a minimum of one year of experience in a hotel banqueting department, strong verbal and written communication skills, and the ability to lead and assign tasks to others. The role embodies Sonesta’s hospitality values, ensuring all events run smoothly from setup through breakdown and cleanup while maintaining compliance with cleanliness, safety, and security standards.

This position offers a comprehensive benefits package that includes medical, dental, and vision insurance, health savings accounts with company match, a 401(k) retirement plan with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, company-paid life insurance, and both short-term and long-term disability insurance. Various employee perks and discounts further enhance the work experience.

Sonesta encourages applicants to submit complete applications along with their resumes, as incomplete applications will not be considered. Equal opportunity employment is a cornerstone of Sonesta’s hiring practices, ensuring candidates are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. This role offers the chance to grow within a dynamic, customer-focused company that values teamwork, professionalism, and the human side of hospitality.

Job Requirements

  • High school diploma or equivalent
  • Minimum one year experience in a hotel banqueting department
  • Strong communication skills both verbal and written
  • Ability to multitask and prioritize
  • Attention to detail
  • Leadership skills
  • Ability to comply with health, safety and operational standards

Job Qualifications

  • Minimum one year experience working in a hotel banqueting department
  • Strong verbal and written communication skills
  • Strong attention to detail
  • Able to prioritize and multitask
  • Ability to lead and assign tasks
  • Track record of delivering exceptional guest or client experience

Job Duties

  • Perform and oversee general cleaning tasks using standard hotel cleaning products as assigned
  • Perform and oversee other duties such as cleaning spills, restocking closets, and moving linen and supplies
  • Assist with operational duties to fulfill special guest requests
  • Clean areas not included in the standard work description to resolve unexpected situations
  • Work closely with team and management on projects
  • Maintain banquet rooms and employee areas ensuring cleanliness, maintenance, safety and security
  • Report and correct any discrepancies to standards
  • Collect and distribute linens and stock properly
  • Remove waste from service areas
  • Clean using correct equipment and chemicals according to regulations
  • Provide guests with requested items and supplies
  • Set up event rooms as per BEO guidelines
  • Confirm setup with Captain or manager prior to events
  • Gather and bring all event supplies including tables, linens, chairs, and other items
  • Oversee setup and breakdown of furniture and equipment as per BEO
  • Store all equipment in designated areas
  • Maintain cleanliness and organization of banquet storage spaces
  • Assist management with operational duties
  • Occasionally assist other hotel positions as needed

Job Criteria

Experience

Mid Level (3-7 years)


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