Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a respected hospitality company specializing in delivering exceptional guest experiences through its diverse portfolio of hotels. Known for its commitment to quality, keen attention to detail, and dedication to sustainability, HHM Hotels focuses on creating welcoming environments for both guests and staff. The company prides itself on upholding core values such as integrity, service excellence, and community engagement, which are deeply embedded in its culture. With a growing presence in the hotel industry, HHM Hotels offers numerous career opportunities for individuals who aspire to grow within the hospitality sector and contribute to memorable guest experiences.
The role of Banquet House Attendant at HHM Hotels is an integral part of the banquet and event services team. This position is primarily responsible for the setup, breakdown, and servicing of meeting rooms and banquet areas in alignment with the established guest service and sustainability standards set by the hotel. The Banquet House Attendant plays a crucial role in ensuring that event spaces are appropriately prepared and maintained, thereby supporting the seamless execution of various functions ranging from corporate meetings to social celebrations.
As a Banquet House Attendant, you will be tasked with physically preparing meeting rooms as per detailed banquet event order forms, which requires attention to detail and adherence to specifications that meet guest expectations. You will manage the transportation of heavy and awkward materials such as staging, tables, chairs, and dance floors safely, utilizing the proper equipment. This physical aspect of the role is balanced with the need to maintain a clean, organized, and presentable environment at all times within meeting spaces and ballrooms.
Guest interaction is another important aspect of this role. Attendants respond promptly to guest requests for service adjustments and assist with inquiries about other hotel facilities, ensuring a positive guest experience. Handling guest complaints tactfully or involving supervisors when needed is essential for maintaining guest satisfaction. The position requires practicing safe work habits, including complying with OSHA and MSDS standards and wearing the necessary protective safety equipment.
HHM Hotels offers competitive wages for both full-time and part-time Banquet House Attendant positions along with a comprehensive benefits package that supports employee wellness and professional growth. The company fosters a supportive work environment encouraging career progression with potential pathways from Banquet House Attendant to Banquet Server, Banquet Captain, and eventually Banquet Manager. This role is well suited for those who enjoy a dynamic work environment that includes both physical tasks and guest service responsibilities, and who are looking to develop a career in the hospitality industry. HHM Hotels values people as their greatest capability and believes in cultivating hearts that serve while striving only for excellence and agility in service delivery.
The role of Banquet House Attendant at HHM Hotels is an integral part of the banquet and event services team. This position is primarily responsible for the setup, breakdown, and servicing of meeting rooms and banquet areas in alignment with the established guest service and sustainability standards set by the hotel. The Banquet House Attendant plays a crucial role in ensuring that event spaces are appropriately prepared and maintained, thereby supporting the seamless execution of various functions ranging from corporate meetings to social celebrations.
As a Banquet House Attendant, you will be tasked with physically preparing meeting rooms as per detailed banquet event order forms, which requires attention to detail and adherence to specifications that meet guest expectations. You will manage the transportation of heavy and awkward materials such as staging, tables, chairs, and dance floors safely, utilizing the proper equipment. This physical aspect of the role is balanced with the need to maintain a clean, organized, and presentable environment at all times within meeting spaces and ballrooms.
Guest interaction is another important aspect of this role. Attendants respond promptly to guest requests for service adjustments and assist with inquiries about other hotel facilities, ensuring a positive guest experience. Handling guest complaints tactfully or involving supervisors when needed is essential for maintaining guest satisfaction. The position requires practicing safe work habits, including complying with OSHA and MSDS standards and wearing the necessary protective safety equipment.
HHM Hotels offers competitive wages for both full-time and part-time Banquet House Attendant positions along with a comprehensive benefits package that supports employee wellness and professional growth. The company fosters a supportive work environment encouraging career progression with potential pathways from Banquet House Attendant to Banquet Server, Banquet Captain, and eventually Banquet Manager. This role is well suited for those who enjoy a dynamic work environment that includes both physical tasks and guest service responsibilities, and who are looking to develop a career in the hospitality industry. HHM Hotels values people as their greatest capability and believes in cultivating hearts that serve while striving only for excellence and agility in service delivery.
Job Requirements
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Duties
- Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
- Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel
- Handle guest complaints personally or if necessary seek assistance from supervisor
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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