Banquet Extra - PT

Lincoln, NE, USA|

Job Overview

Compensation

Hourly

Range $11.75 - $15.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

flexible scheduling

Career advancement opportunities

Job Description

Marcus Hotels and Resorts, operating under the prestigious Marriott International brand, is a leader in the hospitality industry known for providing exceptional guest experiences and premium service standards. With a portfolio of luxury hotels, the company is committed to delivering excellence in all aspects of hospitality, from accommodations to food and beverage services. Marcus Hotels and Resorts prides itself on fostering a dynamic and inclusive environment where team members are valued, and professional growth is encouraged. As a prominent hotel and resort management company, Marcus Hotels and Resorts leverages Marriott's global standards and operational expertise to ensure impeccable service quality and guest satisfaction across all its properties.

The Banquet Server position at Marcus Hotels and Resorts plays a critical role in the seamless execution of food and beverage experiences during events and banquets. This role is essential in setting up banquet rooms, ensuring that tables are prepared with china, silverware, and other relevant service equipment according to detailed Event Orders. Banquet Servers are responsible for maintaining the high standards established by both Marcus Hotels and Resorts and Marriott International by providing attentive and courteous service to guests. The position requires flexibility to work varying shifts including days, evenings, weekends, and holidays, showcasing dependability in a fast-paced, 24-hour operational environment.

As part of the banquet team, the Banquet Server prepares specialized stations such as coffee and bread stations before functions, serves food and beverages in accordance with Marriott and company standards, and promptly responds to guest requests or escalates concerns to management when necessary. Attention to detail is vital for ensuring cleanliness and readiness of banquet rooms, public spaces, and storage areas. Inventory monitoring to maintain supplies and adherence to company policies, procedures, and safety standards are fundamental to the role.

The ideal candidate possesses excellent communication skills, a professional demeanor, and the ability to engage with guests positively and proactively. While hospitality or customer service experience is preferred, it is not mandatory, as training and certification including Lancaster County Food Handler and Responsible Beverage Service Training will be provided. Marcus Hotels and Resorts values team members who show reliability, the ability to multitask efficiently, and the physical capability to meet the demands of the job such as lifting and standing for extended periods.

This opportunity is perfect for individuals passionate about hospitality who thrive in collaborative settings and are committed to delivering superior service quality in large-scale events. Joining Marcus Hotels and Resorts as a Banquet Server offers a chance to contribute to memorable guest experiences while developing valuable skills within a world-class hospitality brand. The company is an Equal Opportunity Employer, dedicated to diversity and inclusion in its workforce.

Job Requirements

High school diploma preferred
No experience required
Prior hospitality or customer service experience preferred
Ability to respond quickly and accurately to guest requests
Ability to handle multiple tasks quickly and efficiently
Knowledge of appropriate table settings and proper set-up preferred
Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification as well as any additional training or certification requirements per Marcus Hotels Resorts, Marriott and Lancaster County
Dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Attention to detail
Ability to effectively deal with guest and employee concerns in a friendly and positive manner
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Must be able to lift, push, pull and or carry up to 30 lbs
Ability to stand and move throughout continuously to perform essential job functions
Hearing and visual ability to observe and detect signs of emergency situations
Must be able to represent the company in a professional, well-groomed and courteous manner

Job Qualifications

High school diploma preferred
Prior hospitality or customer service experience preferred
Knowledge of appropriate table settings and proper set-up preferred
Excellent interpersonal, listening and communication skills
Ability to read, write, speak, and understand the English language

Job Duties

Set up tables with china, silverware, and other service equipment in accordance with Event Order and break down assigned banquet rooms according to managers instructions
Maintain standards of quality and service according to Marcus Hotels and Resorts and Marriott standards
Prepare work areas such as coffee stations, bread stations prior to function
Service of food and beverages according to Marcus Hotels and Resorts and Marriott standards
Handle guest requests or coordinate additional assistance from supervisor or manager
Communicate frequently with captains, supervisors and managers
Maintain condition and cleanliness of banquet rooms, public areas, and storage areas