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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
The California Center for the Arts, Escondido is a renowned multi-disciplinary cultural arts and conference center located in Escondido, California. Known for its vibrant programming and premier event spaces, this center serves as a hub for performance arts, exhibitions, community events, and large-scale conferences. It is committed to fostering the arts and culture within the community while providing exceptional service to its patrons. As a significant cultural institution, the center hosts a wide variety of events that range from theatrical performances to corporate functions and private celebrations, offering versatility and sophistication in its venue offerings.
The California Center ... Show More
The California Center ... Show More
Job Requirements
- Minimum two years of formal experience as a Banquet Captain for a conference center, banquet facility or full service hotel operation
- Must have experience and knowledge in all facets of banquet operations, including setting up, operating, and troubleshooting a variety of audio/visual equipment
- Strong skills in service management, banquet operations, and employee training and motivation
- Knowledge of Customer Relationship Manager or Event Planning Software (Caterease, Tripleseat, etc.)
- Ability to bartend
- Able to work overtime, weekends and holidays if needed
- Must wear appropriate uniform at all times
- Excellent communication skills and positive interpersonal skills
- Must have an up-to-date Food Handler card
- ABC LEAD certified preferred
Job Qualifications
- Minimum two years of formal experience as a Banquet Captain for a conference center, banquet facility or full service hotel operation
- Must have experience and knowledge in all facets of banquet operations, including setting up, operating, and troubleshooting a variety of audio/visual equipment
- Strong skills in service management, banquet operations, and employee training and motivation
- Knowledge of Customer Relationship Manager or Event Planning Software (Caterease, Tripleseat, etc.)
- Ability to bartend
- Excellent communication skills and positive interpersonal skills
Job Duties
- Assumes responsibility and is the main point of contact for the client after finalization of the sales contract
- Creating Banquet Event Orders (BEOs) for events as assigned
- Assists with the management and distribution of BEOs
- Serves as a point of contact for client, event, and vendor correspondence
- Coordinate with Sales Managers for proper event hand-off
- Monitors the event calendar and ensures accuracy
- Build vendor relationships, including, but not limited to, caterers, distributors, etc.
- Ensuring accurate guest counts for proper guest billing
- Assisting with or conducting inventories of food, beverages, equipment, meeting supplies, and china, glass, silverware, etc., as directed by the Banquet Operations Manager
- Following all CCAE accounting and billing procedures
- Supervising and assisting with liquor in and out inventory
- Ensuring all setups of functions are prepared per Banquet Event Order (BEO)
- Communicating with the Banquet Operations Manager or Sales Team regarding last minute changes
- Assists and conducts pre-function training and menu meetings
- Following all opening procedures to ensure areas are secure and supervising the handling of equipment
- Acting as a point of contact to the client, banquet staff and vendors during events
- Performing all guest contact activities in a cordial, efficient, and professional manner, maintaining a commitment to excellent customer service
- Handling all guest requests. As needed, request the assistance of the Banquet Operations Manager
- Drafting an accurate post-function Captain’s Report (Event Evaluation)
- Ensuring all pre-set rooms are properly and completely set for the next shift
- Following all closing procedures to ensure areas are secure and energy efficient
- Supervising banquet staff and bartenders
- Ensuring proper handling and cleaning of all equipment, china, glass, and silver by Banquet staff
- Constantly spot-checking staff performance and relating concerns to the Banquet Operations Manager
- Adhering to all CCAE and department-specific policies and procedures and enforcing them with the banquet staff
- Ensuring proper LEAD procedures are followed
- Following and enforcing all sanitation procedures, including safety guidelines and OSHA requirements
- Attending all safety meetings as required by management
- Performing other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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