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Job Overview
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
Emerald Necklace Marina is a renowned facility situated within the Cleveland Metroparks system, offering a picturesque setting ideal for hosting a variety of special events, banquets, and parties. The park district includes several restaurant locations known for their exceptional hospitality and outstanding customer service. These unique venues provide an extraordinary backdrop for both intimate gatherings and large celebrations, making the Emerald Necklace Marina Party Room a preferred choice for those seeking to create memorable social experiences amidst nature. As part of a broader commitment to community engagement and quality service, Cleveland Metroparks emphasizes high standards in event coordination, food and... Show More
Job Requirements
- High school diploma required
- bachelor’s degree in restaurant management, hospitality or related field preferred
- two years experience in special event management and hospitality preferred
- any equivalent combination of education, training and experience will be considered
- valid driver’s license under Ohio state laws required
- current certification or ability to obtain ServSafe certification
- ability to develop and maintain effective working relationships with employees and general public
- ability to speak and write clearly, concisely and persuasively with correct grammar, spelling and punctuation
- ability to communicate one-on-one or in group settings
- ability to perform work with high degree of accuracy and organization
- ability to work cooperatively with others
- ability to perform with considerable independence and initiative
- availability to work flexible schedule including days, evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree in restaurant management, hospitality or related field preferred
- two years experience in special event management and hospitality preferred
- certification in ServSafe preferred
- strong organizational and communication skills
- ability to manage budgets and coordinate logistics effectively
- proficiency in customer service and client relations
- ability to work both independently and as part of a team
- experience in event hosting and coordination
Job Duties
- Serve as event leader for all banquets, parties and special events at Emerald Necklace Marina Party Room and other restaurant locations
- meet with clients to sell event space and book events
- answer and respond to event inquiries
- gather event information and ensure guest needs are met
- prepare proposals, contracts and necessary documents
- determine proper set-up, food, beverage and guest needs
- coordinate events with appropriate staff
- plan and coordinate logistical execution of parties, banquets and special events including scheduling servers and bartenders, workflow, equipment, supplies, menus, set-up, execution and tear-down
- manage events ensuring client needs are met and communicate with key stakeholders regarding guest experience
- manage event budgets and assure compliance with revenue control procedures
- provide prompt and accurate follow-up and communication to guests
- act as on-site host or hostess for events
- evaluate effectiveness of events and promotions in meeting organizational goals and work with assistant restaurant manager on improvements
- travel to various restaurant locations throughout park district to host events, drop off catering and meet clients
- keep direct supervisor informed of key issues or concerns
- carry out duties safely and efficiently maintaining a safe work environment for self, co-workers and public
- assess client needs and provide quick solutions
- perform related duties as assigned or apparent
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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