Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Employee training programs
401(k) retirement plan
Job Description
The Ritz-Carlton, a globally recognized leader in luxury hospitality, is renowned for delivering exceptional guest experiences characterized by impeccable service and elegant surroundings. With more than 100 award-winning properties worldwide, The Ritz-Carlton creates an environment where hospitality professionals can thrive, fostering a culture of creativity, respect, and compassion. As part of Marriott International's portfolio of brands, The Ritz-Carlton is dedicated to upholding its distinguished reputation by empowering its associates to deliver the brand's celebrated Gold Standards - the Employee Promise, Credo, and Service Values - every day. The company is deeply committed to equal opportunity employment, valuing diverse backgrounds and experiences, and providing a supportive workplace where all associates can succeed and grow.
Located in Cleveland, Ohio, The Ritz-Carlton is currently seeking a dedicated and experienced Banquet Kitchen Manager to join its dynamic Food and Beverage team. This full-time management position offers an annual salary range of $70,000 to $88,000 and includes eligibility for bonus incentives. Relocation assistance is available for qualified candidates, underscoring the company's commitment to attracting top talent.
The Banquet Kitchen Manager will play a pivotal role in leading the banquet food preparation staff while personally exhibiting culinary expertise. This multifaceted position requires overseeing all aspects of banquet catering functions, including menu coordination, purchasing, scheduling, food preparation, and plating. The successful candidate will be responsible for delivering high-quality culinary products with an appetizing presentation that consistently meets The Ritz-Carlton’s elevated standards.
Key responsibilities include managing the Banquet Event Order (BEO) process from menu development and pricing to tracking and ordering, ensuring compliance with all food safety and sanitation regulations, and maintaining strict food handling and storage protocols. The manager will also oversee the daily preparation and cooking of food items, utilizing their culinary creativity to develop new dishes and decorative food displays that enhance the guest experience.
Leadership and team management are critical components of the role. The Banquet Kitchen Manager will communicate production needs clearly to team members, foster a positive, respectful, and cooperative work environment, and encourage staff development through coaching, mentoring, and training. The manager must ensure that staffing levels meet operational and financial goals while maintaining consistently high productivity and performance standards.
Additionally, the manager will embody The Ritz-Carlton’s commitment to exceptional customer service by empowering employees to exceed guest expectations, promptly addressing any complaints or service issues, and actively contributing to improving guest satisfaction and loyalty.
The Banquet Kitchen Manager will also engage in human resource activities such as conducting training sessions, ensuring cross-training for smooth daily operations, following disciplinary procedures, and supporting the Peer Review Process. They will actively participate in relevant meetings, communicate effectively across teams, and serve as a role model demonstrating the values of honesty and integrity.
This role offers a unique opportunity to contribute to a world-class luxury hospitality environment. The right candidate will have a proven culinary background, strong leadership skills, and a passion for delivering outstanding food and beverage service in a fast-paced, guest-focused setting. Joining The Ritz-Carlton means becoming part of a global team committed to excellence and continuous improvement, where you can be your best self and take pride in your work and colleagues.
Located in Cleveland, Ohio, The Ritz-Carlton is currently seeking a dedicated and experienced Banquet Kitchen Manager to join its dynamic Food and Beverage team. This full-time management position offers an annual salary range of $70,000 to $88,000 and includes eligibility for bonus incentives. Relocation assistance is available for qualified candidates, underscoring the company's commitment to attracting top talent.
The Banquet Kitchen Manager will play a pivotal role in leading the banquet food preparation staff while personally exhibiting culinary expertise. This multifaceted position requires overseeing all aspects of banquet catering functions, including menu coordination, purchasing, scheduling, food preparation, and plating. The successful candidate will be responsible for delivering high-quality culinary products with an appetizing presentation that consistently meets The Ritz-Carlton’s elevated standards.
Key responsibilities include managing the Banquet Event Order (BEO) process from menu development and pricing to tracking and ordering, ensuring compliance with all food safety and sanitation regulations, and maintaining strict food handling and storage protocols. The manager will also oversee the daily preparation and cooking of food items, utilizing their culinary creativity to develop new dishes and decorative food displays that enhance the guest experience.
Leadership and team management are critical components of the role. The Banquet Kitchen Manager will communicate production needs clearly to team members, foster a positive, respectful, and cooperative work environment, and encourage staff development through coaching, mentoring, and training. The manager must ensure that staffing levels meet operational and financial goals while maintaining consistently high productivity and performance standards.
Additionally, the manager will embody The Ritz-Carlton’s commitment to exceptional customer service by empowering employees to exceed guest expectations, promptly addressing any complaints or service issues, and actively contributing to improving guest satisfaction and loyalty.
The Banquet Kitchen Manager will also engage in human resource activities such as conducting training sessions, ensuring cross-training for smooth daily operations, following disciplinary procedures, and supporting the Peer Review Process. They will actively participate in relevant meetings, communicate effectively across teams, and serve as a role model demonstrating the values of honesty and integrity.
This role offers a unique opportunity to contribute to a world-class luxury hospitality environment. The right candidate will have a proven culinary background, strong leadership skills, and a passion for delivering outstanding food and beverage service in a fast-paced, guest-focused setting. Joining The Ritz-Carlton means becoming part of a global team committed to excellence and continuous improvement, where you can be your best self and take pride in your work and colleagues.
Job Requirements
- High school diploma or GED
- Four years of experience in culinary, food and beverage or related professional area
- Or two-year degree in Culinary Arts, Hotel and Restaurant Management, or related major
- Two years of relevant professional experience
- Proven ability to manage teams and operations
- Strong knowledge of food safety standards
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Availability for full-time schedule
- Relocation assistance available
Job Qualifications
- High school diploma or GED with four years of experience in culinary, food and beverage or related professional area
- Or a two-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major with two years of experience
- Proven leadership skills in managing culinary teams
- Strong knowledge of food safety and sanitation standards
- Excellent communication and interpersonal skills
- Ability to develop menus and manage food production processes
- Experience in budgeting and achieving financial goals
- Ability to train, mentor, and coach staff
- Demonstrated commitment to exceptional customer service
- Problem-solving and decision-making capabilities
Job Duties
- Assists in determining how food should be presented and creates decorative food displays
- Attends daily Banquet Event meetings to review culinary requirements
- Checks the quality of raw and cooked food products to ensure standards are met
- Develops and creates new applications, ideas, or products
- Ensures compliance with all Food and Beverage policies, standards and procedures
- Estimates daily Banquet Event Order production needs
- Manages BEO process including menu development, pricing, tracking and ordering
- Plans food quantities and plating requirements for all banquet functions
- Prepares and cooks foods of all types
- Supervises and coordinates activities of cooks and workers engaged in food preparation
- Communicates production needs to key personnel
- Encourages and builds mutual trust, respect, and cooperation among team members
- Ensures employees understand expectations and parameters
- Identifies the developmental needs of others and provides coaching and mentoring
- Leads shifts and executes food preparation
- Serves as a role model to demonstrate appropriate behaviors
- Supervises banquet kitchen shift operations and manages day-to-day operations
- Utilizes an open door policy to address employee concerns
- Achieves and exceeds performance, budget and team goals
- Empowers employees to provide excellent customer service
- Responds effectively to guest problems and complaints
- Conducts training and ensures employees are cross-trained
- Reviews staffing levels to meet guest service and financial objectives
- Trains employees in safety procedures
- Analyzes information and evaluates results to solve problems
- Attends and participates in all pertinent meetings
- Provides information to supervisors, co-workers, and subordinates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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