Banquet Captain-Specializing in Guest Service & Experience

Concord is a well-established hospitality company known for its commitment to quality and excellence in the accommodations and event management sectors. With a portfolio that includes hotels and event venues managed under the Concord brand, the company emphasizes an 'Associate First' culture which fosters personal and professional development, diversity, and a positive work environment. Concord’s foundational principles are based on its five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which guide all aspects of their operations and ensure a collaborative and inspiring workplace for their employees.

As a Banquet Lead specializing in guest experience and familiar with audiovisual technology, you will hold a pivotal role in ensuring exceptional event execution and customer satisfaction. This position offers an attractive pay scale ranging from $22 to $24 per hour and is an excellent opportunity for individuals passionate about hospitality and event management to grow their careers in a supportive environment.

The Banquet Lead acts as the front-line manager during events, supervising the banquet team with enthusiasm, precision, and clear communication. You will partner closely with the Banquet Manager to oversee all aspects of event service including audio-visual setups, food and beverage presentation, and guest relations. The role demands leadership that fosters teamwork, quality delivery, and timeliness, setting the tone for an unforgettable guest experience.

Your responsibilities will extend to providing outstanding service by greeting guests warmly, anticipating their needs, managing special requests, and maintaining consistent communication about menu options. Your focus on guest satisfaction will be critical in creating memorable occasions that reflect the high standards of Concord. Additionally, overseeing event setup, execution, and cleanup while assisting team members during peak periods highlights the multitasking nature of this role. Training aspects will be part of your duties, helping team members enhance their skills in serving both plated and reception-style meals, with full training provided.

Operational excellence is another core component of your job, involving preparation for upcoming events, maintaining cleanliness and safety standards across service areas, and upholding a professional appearance at all times. Prompt and courteous responses to both guest and team member requests will be expected, ensuring smooth operations and positive interactions throughout events.

Beyond these key responsibilities, you will also take on additional duties as assigned to support the overall success of events and the team. Working at Concord means joining a vibrant workplace culture that rewards dedication and excellence with opportunities for career advancement, comprehensive benefits, and a strong commitment to work-life balance. Benefit packages for full-time associates include medical, dental, and vision insurance, life insurance, short-term and long-term disability options, 401K, tuition assistance, discounted hotel rates, and ongoing training and development.

If you are looking for a fulfilling career where you can lead a dynamic team, develop your skills in a top-tier hospitality setting, and contribute to memorable guest experiences, this Banquet Lead position at Concord could be your ideal match. The company values all associates and is proud to be an Equal Employment Opportunity employer maintaining a drug-free workplace in compliance with federal employment laws.