Banquet Captain - Raising Cane's River Center

Baton Rouge, LA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

ASM Global is a leading venue management and services company, specializing in the operation of stadiums, arenas, convention centers, and other entertainment facilities worldwide. With a reputation for delivering exceptional event experiences, ASM Global employs a diverse team of professionals passionate about providing top-tier service to clients and guests. The company operates with a strong commitment to innovation, customer satisfaction, and operational excellence, making it one of the premier organizations in the events and venue management industry. Dedicated to fostering a dynamic work environment, ASM Global offers team members opportunities for growth and development within a fast-paced and rewarding setting.

The Banquet Captain role at ASM Global is pivotal in ensuring the seamless delivery of banquet services during events. This position involves supervising and coordinating the activities of banquet servers to guarantee that food and beverages are served promptly and with the highest level of customer service. The Banquet Captain serves as the primary on-site contact for hosts, maintaining ongoing communication throughout the event to uphold guest satisfaction standards. Beyond overseeing the service staff, this role requires keen attention to detail, leadership skills, and the ability to anticipate and meet the needs of guests under varying event conditions. The Banquet Captain collaborates closely with the Food Services Manager and Chef on Duty to review banquet event orders, plan serving arrangements, and address any special requests, ensuring that every aspect of the banquet service aligns with established expectations.

Attendance and punctuality, in line with ASM Global's policies, are essential to fulfilling this role successfully. The Banquet Captain is responsible not only for directing the team during the event but also for preparing detailed reports, managing inventory status, and ensuring compliance with company policies and applicable laws, including responsible alcohol service. The role demands strong communication skills, both verbal and written, and the ability to make swift, accurate decisions in a dynamic environment. This position offers an excellent opportunity for individuals with supervisory experience in hospitality, strong leadership qualities, and a customer-centric approach to further their career within the hospitality and events industry at a globally recognized company.

Job Requirements

High school diploma or GED
One year's experience as a banquet server or banquet captain
Previous supervisory experience preferred
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Ability to work flexible hours including nights, weekends, and holidays
Must have professional attitude and appearance
Some travel may be required
Must have a current Food Handler's Certificate and be TIPS trained

Job Qualifications

Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Ability to work flexible hours including nights, weekends, and holidays
Professional attitude and appearance
Some travel may be required
High school diploma or GED
One year's experience as a banquet server or banquet captain
Previous supervisory experience preferred
Must have a current Food Handler's Certificate and be TIPS trained

Job Duties

Communicate effectively in English both verbally and in writing
Make quick and accurate decisions
Consult with Food Services Manager regarding serving arrangements and additional employees and equipment required
Supervise banquet servers
Meet with Chef on Duty at start of each shift to review banquet event orders, menu, timing, special requests, and Chef's expectations
Meet with client prior to event to review menu and itinerary
Anticipate customers' needs, respond promptly, and acknowledge all customers regardless of event conditions
Motivate servers, resolve conflicts, and exceed guest expectations
Conduct staff lineups at shift start, inspect uniforms, review menus and itineraries, and provide short training topics
Prepare Captain's Reports detailing function and host comments
Promote and maintain the highest level of customer service to all guests
Determine when guests should not be served additional alcoholic beverages per company policies
Inspect function space for cleanliness, organization, and ambiance before events
Observe food being served to ensure correct garnish and arrangement
Follow organizational policies and applicable laws
Manage consumption sheets
Maintain clean and orderly front and back areas
Ensure completion of closing duties before staff sign out
Provide performance feedback and disciplinary reporting to management
Foster cooperative working climate to maximize productivity and morale
Complete all paperwork and closing duties per departmental standards
Review assignment status and follow-up actions with Banquet Manager or oncoming supervisor
Notify Manager regarding low supplies
Perform other duties as assigned