Banquet Captain | EpicCentral Grand Prairie

The Hilton Garden Inn - Epic Central is proud to introduce the brand-new Grand Prairie Events Center, a premier venue designed to host a wide array of events including receptions, meetings, trainings, and reunions. This state-of-the-art facility plays a pivotal role in showcasing the hotel's capacity to deliver exceptional experiences. The Hilton Garden Inn is part of a globally recognized hotel chain known for its commitment to quality, comfort, and excellent guest service. The Grand Prairie Events Center is a key addition strategically aimed at expanding the hotel's hospitality offerings and driving new business through a superior events experience.

At the heart of this exciting expansion is the Banquet Captain role, an essential position dedicated to leading and supervising banquet staff to ensure flawless execution of all events. This opportunity is ideal for individuals who are passionate about serving others and thrive in team environments focused on delivering outstanding quality, timeliness, and service. The Banquet Captain works closely with the Banquet Manager to coordinate food and beverage service, ensuring every guest’s needs are met with professionalism and care. This role is not only about managing logistics but also about creating memorable moments that encourage word-of-mouth promotion and repeat business.

In this role, the Banquet Captain is responsible for motivating and directing a team, ensuring all standards of quality are upheld, and personally providing exceptional guest service. Responsibilities extend from greeting guests to overseeing event setup, execution, and clean-up. The Banquet Captain plays a vital role in communication with guests concerning menu inquiries and assists in the delivery of food and beverages during peak periods. Training and mentoring team members to serve plated and reception-style meals is also a key component of the position.

The Hilton Garden Inn fosters a culture rooted in five core values: Quality, Integrity, Community, Profitability, and Fun. This culture supports and inspires personal and professional development within a supportive work environment. Employees are encouraged to grow within their roles and take advantage of the numerous training and career advancement opportunities. The hotel values work-life balance and diversity, creating an inclusive atmosphere where all associates can thrive.

Full-time employees at the Hilton Garden Inn are eligible for a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, short- and long-term disability options, 401(k) retirement plans, tuition assistance, and discounted room rates across Concord-managed hotels. The hotel is committed to maintaining a drug-free workplace and is an equal opportunity employer that celebrates diversity and inclusion. For those seeking a dynamic and rewarding role in hospitality, the Banquet Captain position offers an excellent path for career growth while being part of a fun and dedicated team.