Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. As a company rooted in service and united by a strong purpose, Aramark is dedicated to doing great things for its employees, partners, communities, and the planet. The company fosters an inclusive workplace where every employee enjoys equal employment opportunities and is encouraged to participate fully in the organization's growth and culture. Aramark values diversity and ensures non-discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other legally protected characteristic. This commitment makes Aramark an employer of choice in the food and facilities service industries.
The Banquet Captain role at Aramark is a key leadership position responsible for overseeing banquet and event service operations to ensure exceptional guest experiences. This role serves as the lead point of contact during various events such as meetings, conferences, weddings, and special occasions. The Banquet Captain coordinates banquet staff, monitors service standards, and makes certain that all event details are executed efficiently and professionally. Working closely with management, culinary teams, and event staff, this position plays a critical role in supporting the successful delivery of events and guest satisfaction.
A significant part of the Banquet Captain's responsibilities includes supervising banquet servers and support staff, coordinating event setups and service execution in alignment with client specifications, and conducting pre-event meetings to clarify service expectations and assign staff duties. The role demands vigilance in monitoring banquet service to ensure timely and professional delivery of food and beverages and maintaining high presentation and cleanliness standards in event spaces. The Banquet Captain also acts as the primary contact for banquet service staff during events and handles any operational issues as they arise.
In addition, the Banquet Captain collaborates closely with culinary, catering, and management teams to facilitate smooth event operations. The position includes responsibilities for training, coaching, and developing banquet staff to uphold superior service standards and enhance guest relations. Addressing guest requests, concerns, and special accommodations promptly and professionally is another critical component of this role. Compliance with food safety, sanitation, alcohol service, and workplace safety standards is mandatory.
The Banquet Captain also assists with verifying event details before guest arrival, managing inventory and the proper care of banquet equipment and supplies, completing event documentation, and providing feedback to improve operational processes. This role requires flexibility to work during evenings, weekends, holidays, and special events, adapting to the dynamic nature of event services. The position demands a hands-on approach in supporting additional food and beverage operations as needed.
At Aramark, developing new skills and taking initiative to meet job commitments positively impacts both employees and customers. The company emphasizes flexibility, teamwork, and a proactive mindset as job duties may evolve or shift without formal notice to meet the company's broader goals.
The Banquet Captain role at Aramark is a key leadership position responsible for overseeing banquet and event service operations to ensure exceptional guest experiences. This role serves as the lead point of contact during various events such as meetings, conferences, weddings, and special occasions. The Banquet Captain coordinates banquet staff, monitors service standards, and makes certain that all event details are executed efficiently and professionally. Working closely with management, culinary teams, and event staff, this position plays a critical role in supporting the successful delivery of events and guest satisfaction.
A significant part of the Banquet Captain's responsibilities includes supervising banquet servers and support staff, coordinating event setups and service execution in alignment with client specifications, and conducting pre-event meetings to clarify service expectations and assign staff duties. The role demands vigilance in monitoring banquet service to ensure timely and professional delivery of food and beverages and maintaining high presentation and cleanliness standards in event spaces. The Banquet Captain also acts as the primary contact for banquet service staff during events and handles any operational issues as they arise.
In addition, the Banquet Captain collaborates closely with culinary, catering, and management teams to facilitate smooth event operations. The position includes responsibilities for training, coaching, and developing banquet staff to uphold superior service standards and enhance guest relations. Addressing guest requests, concerns, and special accommodations promptly and professionally is another critical component of this role. Compliance with food safety, sanitation, alcohol service, and workplace safety standards is mandatory.
The Banquet Captain also assists with verifying event details before guest arrival, managing inventory and the proper care of banquet equipment and supplies, completing event documentation, and providing feedback to improve operational processes. This role requires flexibility to work during evenings, weekends, holidays, and special events, adapting to the dynamic nature of event services. The position demands a hands-on approach in supporting additional food and beverage operations as needed.
At Aramark, developing new skills and taking initiative to meet job commitments positively impacts both employees and customers. The company emphasizes flexibility, teamwork, and a proactive mindset as job duties may evolve or shift without formal notice to meet the company's broader goals.
Job Requirements
- Ability to stand and walk for extended periods
- Ability to lift, push, pull, and carry up to 50 pounds
- Ability to bend, stoop, reach, and perform repetitive motions
- Ability to transport banquet equipment, tables, chairs, and service items as needed
- Ability to work in indoor and outdoor event environments
- Required use of Personal Protective Equipment (PPE) as applicable
Job Qualifications
- High school diploma or GED required
- Previous banquet, catering, restaurant, hospitality, or food and beverage experience required
- Prior supervisory or leadership experience preferred
- Strong knowledge of banquet service standards and event operations
- Excellent guest service and interpersonal communication skills
- Ability to lead and motivate a team in a fast-paced environment
- Strong organizational, problem-solving, and time management skills
- Ability to work independently with minimal supervision
- Basic computer and administrative skills preferred
- Knowledge of food safety and responsible alcohol service practices
- Availability to work flexible schedules, including evenings, weekends, holidays, and special events
Job Duties
- Supervise banquet servers and support staff during meetings, conferences, weddings, and special events
- Coordinate event setup, service execution, and breakdown according to event orders and client specifications
- Conduct pre-event meetings to review event details, service expectations, and staff assignments
- Monitor banquet service to ensure timely and professional food and beverage delivery
- Inspect banquet rooms and event spaces to ensure proper setup, cleanliness, and presentation standards are met
- Act as the primary contact for banquet service staff during events and address operational issues as they arise
- Communicate effectively with culinary, catering, and management teams to ensure seamless event execution
- Assist with training, coaching, and developing banquet staff on service standards and guest relations
- Handle guest requests, concerns, and special accommodations in a professional and timely manner
- Maintain compliance with food safety, sanitation, alcohol service, and workplace safety standards
- Verify event details, timelines, and service requirements prior to guest arrival
- Assist with inventory management and the proper care of banquet equipment, supplies, and company assets
- Complete event documentation and provide feedback regarding operational successes and opportunities for improvement
- Support additional food and beverage operations as needed
Job Criteria
Experience
No experience required
Job Location
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