Banquet Captain

Albuquerque, NM, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $25.00

Work Schedule

Weekend Shifts

Benefits

competitive pay

401K Matching

Employee Discounts

Complimentary Meals

free employee parking

Career growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, distinguished by its deep commitment to culture, place, and people. This esteemed company operates luxury hotels and award-winning restaurants that celebrate authentic storytelling, exceptional service, and a strong sense of community pride. Recognized for its dedication to guests, team members, and local neighborhoods, Heritage Hotels & Resorts fosters an environment where hospitality professionals can thrive while making meaningful contributions to their communities. Their approach to hospitality is rooted in respect and genuine care, creating memorable experiences and lasting relationships. The group emphasizes a people-first culture that champions both its employees and guests alike, making it an ideal environment for hospitality professionals who lead with heart and purpose.

The Banquet Captain is a vital leadership role within Heritage Hotels & Resorts, responsible for overseeing on-floor banquet and event operations. This role ensures flawless event execution, seamless service flow, and unparalleled guest experiences. As the central figure coordinating banquet services, the Banquet Captain leads a team to maintain high service standards and operational efficiency during events. Key responsibilities include managing staff communications, directing service delivery, resolving guest concerns, and enforcing safety and sanitation standards. The role also requires the individual to step in as the primary on-site contact during events when management is not available, making leadership and problem-solving skills essential. This position offers dynamic work environments across multiple hotel locations and opportunities for professional growth in the luxury hospitality sector. The Banquet Captain plays a crucial role in upholding Heritage Hotels & Resorts' reputation for excellence by creating extraordinary banquet experiences for guests and clients. The employment type is full-time, offering competitive pay and comprehensive benefits including a strong 401(k) match, employee discounts, and more, making it a rewarding career choice for dedicated hospitality professionals.

Job Requirements

High school diploma or equivalent
1+ years of banquet or food and beverage experience
Valid New Mexico Food Handler Certification
Valid Alcohol Server Certification
Must be available to work late evenings, weekends, and holiday shifts to support event and banquet operations
Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems

Job Qualifications

High school diploma or equivalent
1+ years of banquet or food and beverage experience
Luxury branded hospitality experience preferred
Valid New Mexico Food Handler Certification
Valid Alcohol Server Certification
Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems

Job Duties

Maintain a high level of positive and professional communication with employees, coworkers, management, and guests
Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events
Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs
Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints
Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met
In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions
Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs
Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards
Assist with setup, service, and breakdown of banquet events as needed
Support training and coaching of banquet team members to promote service excellence
Accurately complete event documentation, checklists, and post-event reporting
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client, and guest information
Perform other related duties as assigned