Banquet Captain

Rancho Cucamonga, CA, USA|Onsite

Job Overview

Compensation

Hourly

Range $18.50 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

American Golf is a renowned leader in golf hospitality, dedicated to enhancing the sport and its surrounding communities. With a strong emphasis on expertise in golf operations and club culture, American Golf commits to delivering exceptional, welcoming experiences for every guest and member who visits. The company takes pride in maintaining the golf course with meticulous care, delivering outstanding service, and creating thoughtful environments that encourage play, connection, and a sense of belonging. Beyond being just a sport, golf is viewed by American Golf as a vibrant community hub where relationships flourish, traditions are honored, and inclusivity is prioritized.

American Golf operates Mountain Meadows Golf Course, located at 1875 Fairplex Drive, Pomona, CA 91768. This facility serves as an ideal venue blending beautiful landscapes with top-tier golf amenities. Mountain Meadows offers a perfect setting for events, outings, and everyday golf enthusiasts, supported by American Golf's commitment to excellence in service and hospitality.

The position of Banquet Captain at Mountain Meadows Golf Course is a pivotal role focused on overseeing and executing banquet operations. The Banquet Captain is entrusted with ensuring that every event on the course is conducted flawlessly, with an emphasis on efficiency, professionalism, and outstanding guest service. This role involves managing the setup of banquet spaces, supervising banquet staff, and maintaining high standards of hospitality to guarantee all guests have an exceptional experience. The Banquet Captain acts as a key liaison between the event planning team and on-site service staff, ensuring alignment and smooth execution throughout all phases of banquet service.

In this leadership role, the Banquet Captain conducts pre-shift meetings to review event details, organizes staff roles, and directs the preparation and execution of services including meal courses and beverage delivery. Engaging directly with guests and event hosts, the Banquet Captain addresses needs, resolves any concerns, and ensures satisfaction. They maintain the cleanliness and organization of banquet areas, monitor inventory, and uphold compliance with safety and sanitation standards. The position demands a proactive approach to team management, including staff training, scheduling, and fostering a collaborative workplace atmosphere.

Working in a dynamic, fast-paced environment, the Banquet Captain must demonstrate strong organizational skills and the ability to juggle multiple priorities effectively. The role requires a confident leader capable of motivating a team while maintaining clear communication and strict attention to detail. The schedule may require flexibility with evening, weekend, and holiday shifts.

American Golf Corporation is dedicated to providing equal employment opportunities and values diversity within its workforce, ensuring a fair and inclusive workplace free from discrimination. The Banquet Captain role at Mountain Meadows Golf Course offers an exciting opportunity to be part of a respected company where passion for golf meets exceptional hospitality.

Job Requirements

Minimum of 2 years in food and beverage service, catering, or banquet operations
Leadership experience preferred
Exceptional guest service skills
Strong organizational skills
Ability to manage multiple priorities
High school diploma or equivalent
Legal age requirements for alcohol service
State-specific alcohol service certifications where applicable

Job Qualifications

Minimum of 2 years in food and beverage service, catering, or banquet operations required
Leadership experience preferred
Exceptional guest service and communication skills
Able to resolve concerns with professionalism
Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting
Ability to guide and motivate a team with confidence and clarity
Comfortable working with schedules, inventory, and banquet event order comprehension
High school diploma or equivalent required
Must meet legal age requirements for alcohol service
State-specific certifications required where applicable

Job Duties

Review banquet event orders or event plans to ensure all setup, timing, and service requirements are understood and executed accurately
Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards
Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and AV as required
Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow
Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience
Assign duties, manage shift schedules, and support efficient staff deployment throughout each event
Train new and existing staff on service etiquette, guest engagement, and operational procedures
Foster a positive, professional team environment built on clear communication and accountability
Maintain cleanliness, organization, and equipment condition before, during, and after events
Monitor inventory of service equipment, furniture, and supplies
communicate replenishment needs to management
Enforce compliance with food safety, sanitation policies, and responsible alcohol service
Support post-event breakdown, room resets, and ensure a secure, hazard-free environment