Banquet Captain

Four Seasons is a globally recognized luxury hospitality company renowned for creating exceptional guest experiences through a heartfelt commitment to service excellence and employee well-being. Established as a leader in the luxury hotel industry, Four Seasons manages and operates premier properties worldwide, offering unparalleled service and amenities to discerning travelers seeking memorable and immersive stays. The company values its employees as its greatest asset, fostering a culture of diversity, equality, inclusivity, and mutual respect. Four Seasons is dedicated to elevating every guest interaction through continual innovation and maintaining the highest standards of hospitality. With a strong emphasis on integrity, trust, transparency, and kindness, the brand ensures a positive and supportive workplace culture that empowers employees to deliver world-class experiences consistently.

The Four Seasons Resort Rancho Encantado in Santa Fe, New Mexico, offers a distinctive high-desert refuge experience, set amidst the breathtaking scenery of the Sangre de Cristo foothills. This intimate resort boasts 65 rooms spread over 57 rolling acres, providing guests with luxurious accommodations and amenities in a serene and romantic setting. Known for its rich local history and stunning natural surroundings, the resort invites guests to enjoy hiking, spa treatments, fine regional cuisine at the Terra restaurant, and the relaxation of a tranquil environment infused with the spirit of the American Southwest.

The Regular Full-Time Banquet Captain role at Four Seasons Resort Rancho Encantado Santa Fe is a vital leadership position within the banquets team, responsible for ensuring the smooth coordination and flawless execution of banquet events. This role requires a compassionate, genuine, and hospitality-driven professional who is eager to elevate guest experiences by providing exceptional service with a personal touch. The ideal candidate embodies integrity and accountability, confidently making decisions that uphold the luxury standards of Four Seasons. Collaboration and team support are key to success in this role, as well as a passion for food and wine coupled with strong product knowledge. Exceptional attention to detail, organizational skills, and the ability to thrive in a fast-paced environment are essential traits for the Banquet Captain.

The Banquet Captain serves as a primary point of contact during events, anticipating guest needs, maintaining open communication with in-house group contacts, and working closely with various operational departments including Catering, Conference Services, and Kitchen teams. The position demands confidence, problem-solving abilities, and a solution-focused approach to accommodate special requests and inquiries related to hotel services and operations. This full-time position offers competitive hourly pay starting at $16.39 plus service charges, along with a comprehensive benefits package. Candidates must have 2 or more years of supervisory banquet service experience preferably in a luxury hospitality environment and hold current New Mexico Food Handler and Alcohol Server certifications. The role involves physically standing and moving throughout the entire shift and the ability to lift up to 30 pounds. Evening, weekend, and holiday availability is required.

Working at Four Seasons Resort Rancho Encantado means joining a world-class luxury hospitality brand that values its employees through excellent training, growth opportunities, and a culture rooted in respect and kindness. The resort provides access to a global network of 135 Four Seasons locations for free or discounted stays, food and beverage and spa discounts, complimentary meals, employee parking, and a 401(k) retirement plan. Comprehensive medical benefits, including parental leave, paid time off, and sick leave pay ensure employees are well cared for. As an equal opportunity employer, Four Seasons encourages minorities, women, veterans, and individuals with disabilities to apply, fostering a diverse and inclusive workplace where every team member can thrive and build a rewarding lifelong career.