Banquet Captain

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

American Golf is a highly regarded leader in the golf hospitality industry, known for raising the standards of golf operations and enhancing club culture across its many locations. This company has built a strong reputation through its commitment to providing exceptional guest experiences in beautiful, well-maintained golf environments. American Golf values the importance of golf as not just a sport, but as a community-building activity where relationships are forged and traditions are kept alive. The company emphasizes exceptional course care and hospitality, creating welcoming and memorable environments that invite players and guests to relax and connect. As a respected operator in the golf industry, American Golf continually seeks to improve its services and facilities to meet the evolving needs of its guests and members. Their teams are dedicated to professional excellence, offering a type of service that goes beyond expectations to ensure that every interaction is positive and memorable.

The Banquet Captain role at American Golf is crucial for maintaining high standards in the execution of banquet operations. This position involves overseeing the setup, organization, and delivery of banquet services to ensure flawless event execution with a focus on guest satisfaction, safety, and hospitality. The Banquet Captain leads the banquet team, facilitating clear communication and effective teamwork during events. Responsibilities include reviewing banquet event orders, conducting pre-shift briefings, managing room setups, directing service flow, and addressing guest concerns promptly and professionally. This role requires a hands-on leader who ensures that every detail of the event is carefully executed, including compliance with food safety and alcohol service regulations. The position demands strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and excellent guest service abilities.

As a supervisory role, the Banquet Captain is also responsible for training and mentoring banquet staff, managing schedules, monitoring inventory, and maintaining the condition and cleanliness of service areas. This ensures that the banquet operations run smoothly before, during, and after each event. The role may require working evenings, weekends, and holidays, reflecting the nature of hospitality work. Physical stamina and the ability to handle various manual tasks such as lifting, carrying, and setting up equipment are essential. American Golf is committed to providing an inclusive, professional team environment that supports growth and accountability, reflecting the company’s core values and dedication to excellence in hospitality and golf services.

Job Requirements

High school diploma or equivalent
Minimum of 2 years experience in food and beverage service, catering, or banquet operations
Leadership experience preferred
Exceptional guest service skills
Strong communication skills
Ability to manage multiple tasks simultaneously
Must meet legal age requirements for alcohol service
State-specific certifications where applicable
Ability to work evenings, weekends, and holidays
Physical stamina to stand, walk, lift up to 50 pounds
Comfortable with schedule and inventory management
Effective problem-solving and conflict resolution skills

Job Qualifications

Minimum of 2 years in food and beverage service, catering, or banquet operations required
Leadership experience preferred
Exceptional guest service and communication skills
Able to resolve concerns with professionalism
Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting
Ability to guide and motivate a team with confidence and clarity
Comfortable working with schedules, inventory, and banquet event order comprehension
High school diploma or equivalent required
Must meet legal age requirements for alcohol service
State-specific certifications required where applicable

Job Duties

Review banquet event orders or event plans to ensure all setup, timing, and service requirements are understood and executed accurately
Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards
Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required
Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow
Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience
Assign duties, manage shift schedules, and support efficient staff deployment throughout each event
Train new and existing staff on service etiquette, guest engagement, and operational procedures
Foster a positive, professional team environment built on clear communication and accountability
Maintain cleanliness, organization, and equipment condition before, during, and after events
Monitor inventory of service equipment, furniture, and supplies
communicate replenishment needs to management
Enforce compliance with food safety, sanitation policies, and responsible alcohol service
Support post-event breakdown, room resets, and ensure a secure, hazard-free environment