Banquet Captain

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Meal Allowances

Professional Development

Job Description

American Golf is a renowned leader in the golf hospitality industry, known for its dedication to enhancing the experience of golf enthusiasts and the communities it serves. With a reputation built on years of expertise in golf operations and club culture, American Golf stands out as a premier provider of exceptional service and well-maintained golf courses. The company prides itself on creating welcoming environments where guests and members can enjoy the game of golf, build lasting relationships, and become part of a vibrant community. Emphasizing a holistic approach to hospitality, American Golf combines a passion for the sport with a genuine commitment to customer satisfaction, making it more than just a place to play—it’s a place to connect and make meaningful memories.

The role of Banquet Captain at American Golf plays a crucial part in delivering outstanding event experiences within the company’s banquet and catering operations. This position focuses on overseeing banquet activities from planning through execution, ensuring that every event is conducted smoothly, efficiently, and with the highest standards of service. The Banquet Captain is responsible for managing banquet staff, coordinating room setups, and addressing guest needs during events. In doing so, this role helps uphold American Golf’s reputation for excellent hospitality, attentive service, and memorable guest interactions.

As a Banquet Captain, the individual will be instrumental in executing banquet event orders (BEOs) accurately to meet client and guest expectations. This includes leading pre-event briefings, supervising the arrangement of banquet spaces including tables, chairs, linens, décor, and audio-visual equipment, and directing meal and beverage service with precision. The role requires strong leadership skills to assign duties appropriately, manage schedules, and keep staff motivated while maintaining a positive and professional team environment. Additionally, the Banquet Captain will ensure compliance with food safety regulations, sanitation policies, and responsible alcohol service standards to provide a safe environment for guests and staff alike.

Furthermore, the Banquet Captain is the face of the event team during service, engaging with guests and event hosts to ensure satisfaction, promptly resolve any concerns, and deliver a personalized hospitality experience. This role demands excellent organizational skills to balance multiple priorities in a fast-paced environment and manage inventory and equipment effectively. The position offers an hourly wage of $22 and requires flexibility with working hours, including evenings, weekends, and holidays.

In summary, American Golf offers a rewarding opportunity for individuals passionate about hospitality, event coordination, and team leadership to contribute to a respected company that values community, exceptional service, and the love of golf. The Banquet Captain position is ideal for professionals seeking to grow their careers while making a positive impact on guests and events in a dynamic, customer-focused setting.

Job Requirements

Minimum of 2 years in food & beverage service, catering, or banquet operations
Leadership experience preferred
High school diploma or equivalent
Must meet legal age requirements for alcohol service
State-specific certifications required where applicable
Ability to work evenings, weekends, and holidays
Physical ability to stand, walk, and lift up to 50 pounds
Strong communication and organizational skills

Job Qualifications

Minimum of 2 years in food & beverage service, catering, or banquet operations required
Leadership experience preferred
Exceptional guest service and communication skills
Able to resolve concerns with professionalism
Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting
Ability to guide and motivate a team with confidence and clarity
Comfortable working with schedules, inventory, and BEO comprehension
High school diploma or equivalent required
Must meet legal age requirements for alcohol service
State-specific certifications required where applicable

Job Duties

Review banquet event orders (BEOs) or event plans to ensure all setup, timing, and service requirements are understood and executed accurately
Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards
Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required
Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow
Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience
Assign duties, manage shift schedules, and support efficient staff deployment throughout each event
Train new and existing staff on service etiquette, guest engagement, and operational procedures
Foster a positive, professional team environment built on clear communication and accountability
Maintain cleanliness, organization, and equipment condition before, during, and after events
Monitor inventory of service equipment, furniture, and supplies
communicate replenishment needs to management
Enforce compliance with food safety, sanitation policies, and responsible alcohol service
Support post-event breakdown, room resets, and ensure a secure, hazard-free environment