Banquet Captain

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.00

Work Schedule

Weekend Shifts

Benefits

competitive pay

comprehensive benefits

401k Match

Employee Discounts

Complimentary Meals

Free parking

opportunities for career growth

Job Description

Heritage Hotels & Resorts stands as New Mexico's premier locally owned hospitality group, embodying a profound respect for culture, place, and people. Renowned for its portfolio of luxury hotels and award-winning restaurants, it designs guest experiences rooted in authentic storytelling, exceptional service, and community pride. Heritage's commitment extends not only to its guests but also to its team members and the neighborhoods it serves, creating a welcoming environment where hospitality is delivered with intention and heart. The group's dedication to quality and meaningful impact within the hospitality industry has made it a beloved and trusted brand in the region.

Joining Heritage Hotels & Resorts means becoming part of a team that values leadership, professionalism, and a true passion for guest service. The Banquet Captain role is essential within the organization, responsible for coordinating banquet and event operations to ensure every function runs flawlessly. Tasked with leading the banquet service team, the Banquet Captain manages staffing, oversees the flow of service, and ensures all guest expectations are exceeded during events. This leadership position requires a strong focus on communication and problem solving, qualities that help maintain the high standards Heritage is known for.

The Banquet Captain acts as the on-floor leader and primary point of contact in the absence of the Banquet Manager, demonstrating the trust placed in this role. In addition to coordinating staff and supervising event execution, this position involves maintaining compliance with strict food safety, sanitation, and alcohol service policies. The role also emphasizes team development through training and coaching, enabling banquet team members to consistently deliver exceptional service. Given the importance of events to Heritage's reputation and guest satisfaction, the Banquet Captain is a critical driver of operational excellence and a key contributor to the memorable experiences guests enjoy.

This full-time opportunity offers competitive pay and a comprehensive benefits package including a 25% match for 401k contributions, generous employee discounts across hotels, restaurants, spas, and retail outlets, as well as complimentary meals during shifts and free parking. The professional culture is supportive and people-focused, rooted in New Mexico pride, community, and a commitment to creating a positive work environment. Those with a passion for hospitality leadership and a desire to grow their skills across multiple hotel locations will find rich opportunities for career advancement and a chance to be part of a respected and innovative hospitality group. Heritage Hotels & Resorts invites candidates who lead with heart and professionalism to join their family and make an impact through excellence in banquet and event management.

Job Requirements

High school diploma or equivalent required
1+ years of banquet or food and beverage experience required
Valid New Mexico Food Handler Certification and Alcohol Server Certification required
Must be available to work late evenings, weekends, and holiday shifts
Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems

Job Qualifications

High school diploma or equivalent
1+ years of banquet or food and beverage experience
Luxury branded hospitality experience preferred
Valid New Mexico Food Handler Certification
Alcohol Server Certification
Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems

Job Duties

Maintain a high level of positive and professional communication with employees, coworkers, management, and guests
Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events
Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs
Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints
Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met
In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions
Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs
Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards
Assist with setup, service, and breakdown of banquet events as needed
Support training and coaching of banquet team members to promote service excellence
Accurately complete event documentation, checklists, and post-event reporting
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client, and guest information
Perform other related duties as assigned