Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
Career growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. Established as a luxury hotel and resort company, the group prides itself on authentic storytelling, exceptional service, and strong community pride. With several award-winning restaurants and luxury accommodations under its belt, Heritage Hotels & Resorts creates unforgettable experiences rooted in the rich heritage of New Mexico. The company nurtures a workplace culture that values hospitality as a meaningful impact, investing in the satisfaction and well-being of guests, team members, and the neighborhoods where it operates. Known for its commitment to excellence, Heritage Hotels & Resorts fosters an environment where passion for service and dedication to quality come together to offer an extraordinary hospitality experience. Employment with Heritage means joining a family-oriented team that leads with heart and welcomes professionals who share a belief in the transformative power of hospitality.
The role of Banquet Captain at Heritage Hotels & Resorts is a vital leadership position essential to delivering flawless banquet and event operations. As the on-floor coordinator, the Banquet Captain ensures seamless service flow and exceptional guest experiences by leading and managing banquet staff during events. This position requires excellent communication skills, strong organizational ability, and a commitment to upholding the highest service standards. The Banquet Captain is responsible for coordinating staffing, conducting pre-shift briefings with the team, monitoring event execution in real time, and handling guest concerns with professionalism and care. When the Banquet Manager is absent, the Banquet Captain serves as the primary point of contact for clients, event planners, and internal departments to maintain smooth operation and client satisfaction. This role also involves maintaining compliance with food safety, sanitation, and alcohol service regulations, as well as ensuring operational efficiency and cost control by fostering strong supplier relationships. The Banquet Captain supports the training and coaching of team members with a focus on service excellence, assists with event setup and breakdown, and ensures accurate event documentation and reporting. This role demands attention to detail and professionalism, including adherence to grooming and uniform standards while protecting company assets and maintaining confidentiality. The Banquet Captain role is ideal for those with a passion for hospitality leadership who aspire to contribute to the success of memorable events in a luxury hotel setting. The company offers competitive pay, comprehensive benefits including a 25 percent 401k match, generous employee discounts at multiple hotel venues, complimentary meals during shifts, free employee parking, and opportunities for career growth across multiple locations. Working at Heritage Hotels & Resorts connects you to a supportive, people-first culture deeply rooted in New Mexico pride and community.
The role of Banquet Captain at Heritage Hotels & Resorts is a vital leadership position essential to delivering flawless banquet and event operations. As the on-floor coordinator, the Banquet Captain ensures seamless service flow and exceptional guest experiences by leading and managing banquet staff during events. This position requires excellent communication skills, strong organizational ability, and a commitment to upholding the highest service standards. The Banquet Captain is responsible for coordinating staffing, conducting pre-shift briefings with the team, monitoring event execution in real time, and handling guest concerns with professionalism and care. When the Banquet Manager is absent, the Banquet Captain serves as the primary point of contact for clients, event planners, and internal departments to maintain smooth operation and client satisfaction. This role also involves maintaining compliance with food safety, sanitation, and alcohol service regulations, as well as ensuring operational efficiency and cost control by fostering strong supplier relationships. The Banquet Captain supports the training and coaching of team members with a focus on service excellence, assists with event setup and breakdown, and ensures accurate event documentation and reporting. This role demands attention to detail and professionalism, including adherence to grooming and uniform standards while protecting company assets and maintaining confidentiality. The Banquet Captain role is ideal for those with a passion for hospitality leadership who aspire to contribute to the success of memorable events in a luxury hotel setting. The company offers competitive pay, comprehensive benefits including a 25 percent 401k match, generous employee discounts at multiple hotel venues, complimentary meals during shifts, free employee parking, and opportunities for career growth across multiple locations. Working at Heritage Hotels & Resorts connects you to a supportive, people-first culture deeply rooted in New Mexico pride and community.
Job Requirements
- High school diploma or equivalent
- 1+ years of banquet or food and beverage experience
- Luxury branded hospitality experience preferred
- Valid New Mexico Food Handler Certification
- Valid New Mexico Alcohol Server Certification
- Strong leadership and team coordination abilities
- Excellent verbal communication and interpersonal skills
- Ability to multitask effectively in fast-paced, high-volume environments
- Strong problem-solving skills and sound judgment
- High level of organization and attention to detail
- Working knowledge of restaurant and banquet point-of-sale systems
- Must be available to work late evenings, weekends, and holiday shifts to support event and banquet operations
Job Qualifications
- High school diploma or equivalent
- 1+ years of banquet or food and beverage experience
- Luxury branded hospitality experience preferred
- Valid New Mexico Food Handler Certification
- Valid New Mexico Alcohol Server Certification
- Strong leadership and team coordination abilities
- Excellent verbal communication and interpersonal skills
- Ability to multitask effectively in fast-paced, high-volume environments
- Strong problem-solving skills and sound judgment
- High level of organization and attention to detail
- Working knowledge of restaurant and banquet point-of-sale systems
Job Duties
- Maintain a high level of positive and professional communication with employees, coworkers, management, and guests
- Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events
- Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs
- Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints
- Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met
- In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions
- Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs
- Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards
- Assist with setup, service, and breakdown of banquet events as needed
- Support training and coaching of banquet team members to promote service excellence
- Accurately complete event documentation, checklists, and post-event reporting
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client, and guest information
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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