Banquet Captain

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $23.00 - $26.00

Work Schedule

Weekend Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

Career growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a foundation of deep respect for culture, place, and people. Known for its luxury hotels and award-winning restaurants, Heritage Hotels offers guests an authentic experience rooted in storytelling, exceptional service, and community pride. With a strong commitment to caring for guests, team members, and neighborhoods alike, Heritage Hotels & Resorts embraces a people-first culture that celebrates New Mexico's unique heritage and community values. The company places high importance on supporting its staff through growth opportunities and prides itself on maintaining an inclusive, welcoming environment where employees are valued and empowered.

The role of Banquet Captain at Heritage Hotels & Resorts is a vital leadership position within the banquet and event services team. This full-time position is essential to ensuring flawless execution and seamless service flow at a variety of events hosted across the luxury properties. Reporting directly to the Banquet Manager, the Banquet Captain acts as the on-floor coordinator, overseeing the banquet service staff and driving operational excellence. Through clear communication, strong leadership, and uncompromising attention to detail, the Banquet Captain ensures every event not only meets but exceeds guest expectations. Responsibilities include conducting pre-shift briefings, managing staffing levels, monitoring event progress in real time, and serving as the primary on-site contact during events when the Banquet Manager is not available.

Candidates will thrive in a fast-paced, high-volume environment where multitasking, problem-solving, and superior organizational skills are necessary for success. The role demands a professional yet personable approach to guest service, with a focus on cultivating positive relationships with guests, colleagues, suppliers, and event planners. The Banquet Captain maintains a strong emphasis on compliance with food safety, sanitation, alcohol service, and company safety standards. This position also supports the training and coaching of banquet team members to build a cohesive, motivated team capable of delivering exceptional hospitality experiences.

This position offers competitive pay ranging from $23 to $26 hourly, comprehensive benefits including a 25% match for 401k, generous employee discounts across the hotel's restaurants, spa, and retail outlets, complimentary meals during shifts, free employee parking, and opportunities for career advancement across multiple hotel locations. Heritage Hotels & Resorts is committed to creating a supportive and inclusive workplace where employees are recognized for their contributions and supported in their professional journeys. If you are passionate about hospitality and ready to lead with heart in a meaningful role, the Banquet Captain position at Heritage Hotels & Resorts provides a rewarding career opportunity within one of New Mexico’s most respected luxury hospitality groups.

Job Requirements

Strong leadership and team coordination abilities
Excellent verbal communication and interpersonal skills
Ability to multitask effectively in fast-paced, high-volume environments
Strong problem-solving skills and sound judgment
High level of organization and attention to detail
Working knowledge of restaurant and banquet point-of-sale systems
Must be available to work late evenings, weekends, and holiday shifts to support event and banquet operations

Job Qualifications

High school diploma or equivalent
1+ years of banquet or food and beverage experience
Luxury branded hospitality experience preferred
Valid New Mexico Food Handler Certification
Valid New Mexico Alcohol Server Certification

Job Duties

Maintain a high level of positive and professional communication with employees, coworkers, management, and guests
Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events
Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs
Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints
Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met
In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions
Maintain strong working relationships with suppliers and identify opportunities to improve efficiency and reduce operational costs
Ensure compliance with all food safety, sanitation, alcohol service, and company safety standards
Assist with setup, service, and breakdown of banquet events as needed
Support training and coaching of banquet team members to promote service excellence
Accurately complete event documentation, checklists, and post-event reporting
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Protect company assets and maintain confidentiality of proprietary, client, and guest information
Perform other related duties as assigned