Banquet Captain

Coral Gables, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

The Biltmore Hotel is a renowned upscale hospitality establishment known for its exceptional service and luxurious accommodations. As a leading destination within the hotel industry, The Biltmore prides itself on providing guests with world-class experiences that blend elegance, comfort, and impeccable service standards. With a storied history and a commitment to excellence, the hotel continues to set benchmarks in hospitality by offering a comprehensive range of amenities and services that cater to both leisure and business travelers. The Biltmore is dedicated to fostering a welcoming and professional environment for its employees, which is reflected in its thorough training programs and adherence to detailed operational procedures outlined in the Biltmore Standard Operating Procedures (BSOP's). The organization values teamwork, guest satisfaction, and attention to detail, making it a preferred place of employment for those passionate about hospitality and service excellence.

The Banquet Captain position at The Biltmore Hotel is a critical supervisory role responsible for overseeing banquet service staff throughout the entirety of banquet events. This role demands a high level of organization, leadership, and communication skills to ensure seamless execution of all banquet functions as specified in the Banquet Event Order (BEO). The Banquet Captain is tasked with preparing and supervising all planned banquet activities, ensuring that service staff comply with uniform and conduct standards as outlined in the employee handbook. Coordination with catering, stewarding, and kitchen teams is essential to guarantee the timely and efficient service of meals. The position requires the management of ballroom and meeting room setups according to established standards, and the accurate preparation of banquet checks and daily revenue recaps. Candidates for this role must demonstrate the ability to multitask, work in a dynamic environment, and maintain professional integrity under pressure. This role also emphasizes guest-focused service, ensuring an attentive and positive experience for all event attendees. Flexibility to work long hours, including nights, weekends, and holidays, and the ability to work both indoors and outdoors are necessitated by the nature of the hospitality business. The Banquet Captain is also responsible for maintaining confidentiality of guest information and resort data, underscoring the trust and responsibility inherent to this position. This employment opportunity offers a chance to be part of a prestigious team dedicated to delivering unmatched hospitality services in an environment that values excellence and professionalism.

Job Requirements

High school diploma is preferred
Minimum two years administration experience in an upscale service operation required
Must be able to speak, read, write and understand the English language
Spanish fluency is desired
Must be able to compute accurate mathematical calculations
Must provide legible communication and directions
Must perform job functions with attention to detail, speed and accuracy
Must prioritize and organize
Must think clearly, remaining calm and resolving problems using good judgment
Must follow directions thoroughly
Must understand guest’s service needs
Must work cohesively with co-workers as part of a team
Must work with minimal supervision
Must maintain confidentiality of guest information and pertinent resort data
Must use a computer keyboard and possess basic typing skills
Must possess moderate to advanced computer skills
Must work in a dynamic and constantly changing environment
Must be adept to multitasking
Must work long hours to include day and night shifts
Must work indoors and outdoors
Must work in a fast paced environment that requires lots of walking on multiple surfaces
Must be flexible to work weekends and holidays as required
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
Must stand, sit, or walk for an extended period of time or for an entire work shift
Must reach overhead and below the knees, including bending, twisting, pulling, and stooping
Must use, carry, and operate all necessary office equipment using finger dexterity
Must communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
Must visually look at a computer for extended periods of time
Must adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
Most work tasks are performed indoors

Job Qualifications

High school diploma is preferred
Minimum two years administration experience in an upscale service operation required
Ability to speak, read, write and understand the English language
Spanish fluency is desired
Ability to compute accurate mathematical calculations
Ability to provide legible communication and directions
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Ability to think clearly, remaining calm and resolving problems using good judgment
Ability to follow directions thoroughly
Ability to understand guest's service needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and pertinent resort data
Ability to use a computer keyboard and possess basic typing skills
Possession of moderate to advanced computer skills
Ability to work in a dynamic and constantly changing environment
Adept to multitasking
Ability to work long hours to include day and night shifts
Ability to work indoors and outdoors
Ability to work in a fast paced environment that requires lots of walking on multiple surfaces
Flexible to work weekends and holidays as required
Food safety certification
Alcohol Awareness certification

Job Duties

Report to work on time in proper uniform
Prepare, organize and supervise all planned banquet functions in a timely manner
Ensure service staff is in proper uniform in compliance with The Biltmore Employee Hand Book
Monitor efficiency, cleanliness and follow up with service standards
Ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards
Coordinate timing of the meal service with Stewarding and Kitchen staff
Communicate with Catering Manager to finalize all details with the event