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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
The Biltmore Hotel is a renowned upscale hospitality establishment known for its exceptional service and luxurious accommodations. As a leading destination within the hotel industry, The Biltmore prides itself on providing guests with world-class experiences that blend elegance, comfort, and impeccable service standards. With a storied history and a commitment to excellence, the hotel continues to set benchmarks in hospitality by offering a comprehensive range of amenities and services that cater to both leisure and business travelers. The Biltmore is dedicated to fostering a welcoming and professional environment for its employees, which is reflected in its thorough training programs and... Show More
Job Requirements
- High school diploma is preferred
- Minimum two years administration experience in an upscale service operation required
- Must be able to speak, read, write and understand the English language
- Spanish fluency is desired
- Must be able to compute accurate mathematical calculations
- Must provide legible communication and directions
- Must perform job functions with attention to detail, speed and accuracy
- Must prioritize and organize
- Must think clearly, remaining calm and resolving problems using good judgment
- Must follow directions thoroughly
- Must understand guest’s service needs
- Must work cohesively with co-workers as part of a team
- Must work with minimal supervision
- Must maintain confidentiality of guest information and pertinent resort data
- Must use a computer keyboard and possess basic typing skills
- Must possess moderate to advanced computer skills
- Must work in a dynamic and constantly changing environment
- Must be adept to multitasking
- Must work long hours to include day and night shifts
- Must work indoors and outdoors
- Must work in a fast paced environment that requires lots of walking on multiple surfaces
- Must be flexible to work weekends and holidays as required
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
- Must stand, sit, or walk for an extended period of time or for an entire work shift
- Must reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Must use, carry, and operate all necessary office equipment using finger dexterity
- Must communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Must visually look at a computer for extended periods of time
- Must adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- Most work tasks are performed indoors
Job Qualifications
- High school diploma is preferred
- Minimum two years administration experience in an upscale service operation required
- Ability to speak, read, write and understand the English language
- Spanish fluency is desired
- Ability to compute accurate mathematical calculations
- Ability to provide legible communication and directions
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to think clearly, remaining calm and resolving problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guest's service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent resort data
- Ability to use a computer keyboard and possess basic typing skills
- Possession of moderate to advanced computer skills
- Ability to work in a dynamic and constantly changing environment
- Adept to multitasking
- Ability to work long hours to include day and night shifts
- Ability to work indoors and outdoors
- Ability to work in a fast paced environment that requires lots of walking on multiple surfaces
- Flexible to work weekends and holidays as required
- Food safety certification
- Alcohol Awareness certification
Job Duties
- Report to work on time in proper uniform
- Prepare, organize and supervise all planned banquet functions in a timely manner
- Ensure service staff is in proper uniform in compliance with The Biltmore Employee Hand Book
- Monitor efficiency, cleanliness and follow up with service standards
- Ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards
- Coordinate timing of the meal service with Stewarding and Kitchen staff
- Communicate with Catering Manager to finalize all details with the event
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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