Banquet Captain

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $21.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

Herschend is a renowned family-owned company known for its themed attractions and hospitality ventures with a strong legacy that spans seven generations. The company is committed to Bringing Families Closer Together by Creating Memories Worth Repeating and boasts more than 12,000 passionate employees who serve over 15 million guests annually across two dozen family entertainment brands. Every experience offered by Herschend is designed to inspire discovery and ensure that guests leave with a smile and meaningful connections. Herschend’s unique culture, known as Heartspitality, blends their ethos of Leading with Love and their purpose of bringing families closer through joyful interactions and sincere hospitality. They believe in creating welcoming and respectful environments for all hosts, guests, and partners, maintaining a firm stance on equality and inclusion.

Herschend is seeking an experienced and meticulous Banquet Captain to lead banquet operations at its newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. Inspired by Dolly Parton’s legendary career and trailblazing spirit, SongTeller Hotel celebrates the local music and culinary scene, offering guests an immersive experience that marries entertainment, style, and hospitality designed the Dolly-way. The hotel features 245 rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum, creating a vibrant hub for guests to love every moment of their stay.

The Banquet Captain position is pivotal in ensuring the success and profitability of the hotel’s banquets and catering operations. This role involves overseeing daytime meetings, receptions, plated events, and other banquet functions while maintaining the highest standards of service that align with the brand’s unique experience. The ideal candidate will be responsible for leading banquet hosts, ensuring efficient banquet room setups, strict adherence to service steps, and coordinating with kitchen and event planning staff to guarantee seamless event execution.

Success in this role demands strong organizational skills, excellent communication with management and banquet hosts, and a leadership style that fosters growth and learning. The Banquet Captain plays a key role in maintaining the quality and accuracy of food and beverage service, managing production and supplies, and ensuring proper documentation and billing for group events. This position offers a unique opportunity to contribute to a landmark hospitality destination that combines musical heritage with modern luxury, all while upholding Herschend’s respected culture of Heartspitality. As part of a dynamic and passionate team, the Banquet Captain helps create unforgettable moments for guests, making each event at SongTeller Hotel a memorable highlight in Nashville’s vibrant downtown scene.

Job Requirements

Must be at least 18 years old
High school diploma or equivalent
One year of foods or banquet service experience
Supervisory experience preferred
Must be able to obtain Serve Safe certification within first 30 days
Tennessee Alcohol Board Commission (TABC) certification required
Basic computer skills
Must be able to pass a background check
Driver's license and acceptable driving record required if appointed authorized driver

Job Qualifications

Must be at least 18 years old
High school diploma or equivalent
One year of foods or banquet service experience
Supervisory experience preferred
Ability to obtain Serve Safe certification within 30 days
Tennessee Alcohol Board Commission (TABC) certification required
Basic computer skills

Job Duties

Perform planning and organizing of functions for the banquet department including maintaining banquet logbook and event sheets
Check banquet rooms and back of house areas for cleanliness and proper setup
Communicate openly with management and hosts including training and scheduling
Monitor banquet functions to ensure service steps are followed
Supervise food and beverage services including setup, service, and breakdown
Coordinate details with banquet, conference planning, and kitchen staff
Conduct pre-shift meetings with banquet service hosts after each event
Ensure food pickup coordination and readiness 15 minutes prior to events
Inspect food products for quality and quantity
Compile and submit banquet event order checks for billing
Complete daily sales reconciliation and attendance records