Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading hospitality company specializing in indoor water park resorts that provide family-friendly entertainment and memorable vacation experiences. Known for their commitment to delivering exceptional guest service and creating fun-filled environments, Great Wolf has established itself as a premier destination for families across the United States and Canada. The company emphasizes a welcoming atmosphere, teamwork, and opportunities for career growth in a supportive setting. With numerous resorts offering a wide variety of attractions and amenities, Great Wolf focuses on fostering a culture of inclusion, wellness, and professional development for its employees, ensuring they are well-prepared to provide top-tier service to all guests.
The Banquet Captain role at Great Wolf is a pivotal position responsible for ensuring the overall satisfaction of guests attending events and meetings at their resorts. The Banquet Captain will supervise banquet setup crews and servers, manage food and beverage service, and step in to take orders when the server team is short-handed. This role demands leadership, attention to detail, and exceptional customer service skills, as the Banquet Captain serves as the primary point of contact for events, ensuring smooth operations from setup to cleanup. Scheduled as full-time, part-time, or flexible hours, this role offers employees a competitive pay rate starting at $22.00 per hour, with compensation influenced by factors such as experience, education, and performance. Beyond hourly wages, the company provides additional rewards including bonuses, paid time off, and other perks.
In this leadership capacity, the Banquet Captain assists the Banquet Manager with administrative duties such as employee scheduling, performance management, and personnel development. They also lead pre- and post-event meetings, interpret Banquet Event Orders (BEOs), and establish service standards to maintain a seamless guest experience. Physical requirements include the ability to lift up to 30 pounds, stand for long periods, and perform tasks requiring bending and stretching. Candidates are expected to have prior server experience and flexibility in scheduling. Ideal candidates bring banquet experience, strong leadership capabilities, and a positive, enthusiastic demeanor.
Great Wolf also promotes continuous employee growth through access to Great Wolf University for extensive on-the-job, functional, and leadership training. Employees enjoy a range of exclusive perks such as discounted vacations, scholarship funds, technology supports, wellness programs, and a culture that celebrates diversity and inclusion. Great Wolf values and supports the well-being of its employees with offerings like medical, dental, and vision insurance, a health savings account, telehealth resources, a 401K plan with employer match, life insurance, paid vacation, and parental leave.
Overall, the Banquet Captain role at Great Wolf is ideal for candidates seeking to advance their hospitality career in a dynamic, supportive environment where employee development, guest satisfaction, and wellness are prioritized.
The Banquet Captain role at Great Wolf is a pivotal position responsible for ensuring the overall satisfaction of guests attending events and meetings at their resorts. The Banquet Captain will supervise banquet setup crews and servers, manage food and beverage service, and step in to take orders when the server team is short-handed. This role demands leadership, attention to detail, and exceptional customer service skills, as the Banquet Captain serves as the primary point of contact for events, ensuring smooth operations from setup to cleanup. Scheduled as full-time, part-time, or flexible hours, this role offers employees a competitive pay rate starting at $22.00 per hour, with compensation influenced by factors such as experience, education, and performance. Beyond hourly wages, the company provides additional rewards including bonuses, paid time off, and other perks.
In this leadership capacity, the Banquet Captain assists the Banquet Manager with administrative duties such as employee scheduling, performance management, and personnel development. They also lead pre- and post-event meetings, interpret Banquet Event Orders (BEOs), and establish service standards to maintain a seamless guest experience. Physical requirements include the ability to lift up to 30 pounds, stand for long periods, and perform tasks requiring bending and stretching. Candidates are expected to have prior server experience and flexibility in scheduling. Ideal candidates bring banquet experience, strong leadership capabilities, and a positive, enthusiastic demeanor.
Great Wolf also promotes continuous employee growth through access to Great Wolf University for extensive on-the-job, functional, and leadership training. Employees enjoy a range of exclusive perks such as discounted vacations, scholarship funds, technology supports, wellness programs, and a culture that celebrates diversity and inclusion. Great Wolf values and supports the well-being of its employees with offerings like medical, dental, and vision insurance, a health savings account, telehealth resources, a 401K plan with employer match, life insurance, paid vacation, and parental leave.
Overall, the Banquet Captain role at Great Wolf is ideal for candidates seeking to advance their hospitality career in a dynamic, supportive environment where employee development, guest satisfaction, and wellness are prioritized.
Job Requirements
- Previous experience as a server
- Must be flexible regarding scheduling based on business demands
- Successful completion of criminal background check and drug screen
- Able to lift up to 30 pounds
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Job Qualifications
- Previous experience as a server
- Previous banquet experience preferred
- Prior experience as a banquet captain preferred
- Strong leadership and teamwork skills
- Ability to project a professional image that inspires trust and confidence
- Enthusiastic and positive attitude
Job Duties
- Lead, supervise and participate in banquet set-up including moving and setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs
- Assist Banquet Manager with administrative and personnel tasks such as scheduling, time clock reviews, overtime management, performance evaluations, discipline, investigations, training and development
- Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
- Facilitate and lead departmental meetings including pre-meal and post-meal briefings
- Serve as the point of contact for each banquet event and possess a deep understanding of the event details
- Establish the Order of Service and ensure adherence to service standards and event timing as directed by the Banquet Manager and Conference Center Family Traditions
- Assign service stations to banquet servers ensuring balanced team assignments
- Ensure completion of all side-work and preparation needed for future events before leaving
- Supervise and inspect cleanup after functions including cleaning floors, dishes, equipment, and proper storage of supplies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
